Cloud Engineer, Japanese Speaker
Datacom
Azure
Cloud Infrastructure Analyst
Career TEAM
full-time
Posted on:
Location: 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSAzureCloud
About the role
- Provide help desk support via phone, video call, chat, and email
- Troubleshoot technical issues for company employees
- Create automations and tools to increase efficiency of company employees and technical operations
- Create and manage API, FTP, and SFTP connections between various systems
- Manage mobile device enrollment, security, and application updates using Microsoft Intune and Apple Business Manager
- Handle access management and license provisioning for tools like Google Workspace, Microsoft 365, Adobe, Jira, and more
- Maintain an inventory of mobile devices and other equipment
- Oversee Windows Autopilot for device setup and lifecycle management
- Troubleshoot network issues and administer endpoint security solutions to ensure compliance
- Develop and revise IT Department processes and knowledge base
- Support both Philippines and United States teams
Requirements
- Outgoing and personable candidates with strong customer service skills
- Strong English skills is required.
- Bachelors degree, or equivalent, from an accredited institution, or equivalent experience.
- Located in Philippines
- Willingness to work night shift
- Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator, Google Workspace Admin) are preferred, but not required.
- Strong problem-solving skills with attention to detail.
- Excellent communication skills to explain technical concepts to a non-technical audience
- Proactive approach to continuous learning and professional development.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Passion for innovation and a desire to make a positive impact on users' lives.
- General knowledge of at least programing/scripting language is a plus, but not required.
