Datacom

Cloud Engineer, Japanese Speaker

Datacom

full-time

Posted on:

Location Type: Hybrid

Location: Manila • 🇵🇭 Philippines

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Job Level

Junior

Tech Stack

Azure

About the role

  • Assisting customers with the activation and setup of their product and services
  • Validation of the customer’s entitlement for support (e.g. a client’s customer, account is current, level of support service entitlement)
  • Logging all customer incidents upon receipt into the approved case management system;
  • Providing support to customers by:
  • Providing a timely and clear indication of the nature of the incident,
  • Communicating what steps will be taken to attempt to resolve the incident,
  • Setting the customer’s expectation on what the estimated time to resolve the issue is,
  • Providing any potential short-term alternatives or workarounds to the customer,
  • Making reasonable efforts to ensure the customers understand the information they have been provided;
  • Resolving customer incidents wherever possible; and
  • Escalating customer incidents to Tier 2, where not able to be resolved by Tier 1

Requirements

  • 4-year technical degree or equivalent work experience
  • **Excellent communication skills both Speaking Japanese and English languages**
  • **Proficient in reading and writing in Kanji, Hiragana and Katakana **
  • **N1/N2 JLPT linguistic competence level/ Native level**
  • Experience in Azure
  • 1-3 years’ experience in technical support or MIS in an Enterprise environment
  • Competencies before handling first interaction/call (verified by Vendor after New Hire Training)
  • Working knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 onwards)
  • Minimum working knowledge of Microsoft® Windows NT® Server and Windows 2008 Server R2
Benefits
  • Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!
  • We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment
  • As one of Australasia's IT powerhouses, Datacom offers the agility and innovation of a startup, coupled with the influence and opportunities of an industry leader. Our people-first culture is palpable - you'll feel it the moment you walk through our doors.
  • We offer an array of perks, from vibrant social events to serene chill-out spaces, hybrid working setups, and an abundance of professional development opportunities. At Datacom, you'll grow your career, connect deeply with peers, and bring your true self to work every day.
  • Leading the charge in tech, we tackle some of the biggest challenges and most exciting opportunities across Australia and New Zealand.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportAzureMicrosoft Windows Desktop Operating SystemsMicrosoft Windows NT ServerWindows 2008 Server R2
Soft skills
excellent communication skillscustomer serviceincident resolutionexpectation management
Certifications
N1/N2 JLPT linguistic competence level