Career Pathways Consulting

Business Operations Manager

Career Pathways Consulting

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $80,000 per year

About the role

  • Manage the customer service inbox and respond to client inquiries with warmth and professionalism
  • Support client communication, scheduling, and administrative coordination
  • Lead onboarding for new team members, including access, training, and documentation
  • Manage office inventory, supplies, and vendor ordering
  • Coordinate logistics and food ordering for client retreats and events
  • Assist with sending client invoices, tracking payments, and maintaining billing accuracy
  • Maintain commission tracking and reporting
  • Organize internal files, templates, and company documentation
  • Create, document, and maintain Standard Operating Procedures (SOPs)
  • Identify opportunities to streamline workflows and improve efficiency
  • Build systems that reduce friction, save time, and support scale
  • Help ensure consistency and excellence in client experience and internal operations
  • Maintain commission reports and internal financial documentation
  • Hire, onboard, and train operational support staff
  • Coach and mentor team members using clear expectations and SOPs
  • Lead day-to-day execution through operations team
  • Transition from task execution to team leadership and strategic oversight

Requirements

  • Bachelor’s degree in Business or related field is preferred.
  • 3+ years in operations, business management, project management, or administrative leadership
  • Prior operational experience improving processes and/or building systems
  • Comfortable with client communication, invoicing support, and internal operations
  • Strong organization, time management, and problem-solving skills
  • Excellent written and verbal communication
  • Previous leadership experience OR strong desire and ability to lead
  • Prior experience working within a small business or non-profit setting is ideal.
  • Extremely organized with strong time management and prioritization skills.
  • Skill and comfort working in a rapidly changing environment with dynamic objectives
  • Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision.
  • Ability to build rapport and relationships quickly and develop trust with others
  • Highly motivated and assertive self-starter
Benefits
  • Paid Time Off
  • Sick Time
  • Paid Federal Holidays
  • 3 weeks of paid Spring/Winter breaks (5 days in April, 2 weeks in December)
  • Health insurance reimbursement (up to $350/month individual, $450/month family)
  • 401(k) with up to 3% employer match after 1 year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations managementproject managementadministrative leadershipprocess improvementsystem buildinginvoicingworkflow optimizationSOP documentationfinancial documentationclient communication
Soft Skills
organizationtime managementproblem-solvingwritten communicationverbal communicationleadershiprelationship buildingindependencedecision makingself-motivation
Certifications
Bachelor’s degree in Business