Career Pathways Consulting

Business Operations

• Manage the customer service inbox and respond to client inquiries with warmth and professionalism
• Support client communication, scheduling, and administrative coordination
• Lead onboarding for new team members, including access, training, and documentation
• Manage office inventory, supplies, and vendor ordering
• Coordinate logistics and food ordering for client retreats and events
• Assist with sending client invoices, tracking payments, and maintaining billing accuracy
• Maintain commission tracking and reporting
• Organize internal files, templates, and company documentation
• Create, document, and maintain Standard Operating Procedures (SOPs)
• Identify opportunities to streamline workflows and improve efficiency
• Build systems that reduce friction, save time, and support scale
• Help ensure consistency and excellence in client experience and internal operations
• Maintain commission reports and internal financial documentation
• Hire, onboard, and train operational support staff
• Coach and mentor team members using clear expectations and SOPs
• Lead day-to-day execution through operations team
• Transition from task execution to team leadership and strategic oversight

Business Operations Manager