Head of Clinical Operations – Governance, Allied Health Tech
CARED
full-time
Posted on:
Location Type: Hybrid
Location: Sydney • Australia
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Job Level
About the role
- Lead and optimise end-to-end clinical operations across all service lines (NDIS, aged care, allied health).
- Ensure adherence to evidence-based practices and ethical standards.
- Identify and resolve operational bottlenecks; collaborate with Product to build scalable, automated workflows.
- Champion a high-quality, consistent experience for clients and providers across all touchpoints.
- Resolve escalated concerns and implement feedback loops to improve satisfaction and retention.
- Ensure compliance with NDIS, aged care, and allied health regulations and standards.
- Develop and implement governance frameworks to ensure safety, quality, and accountability.
- Monitor clinical outcomes, risk management, and incident reporting.
- Lead audits, reviews, and continuous improvement initiatives.
- Build and manage a high-performing network of OTs, physios, psychologists, nurses, and support staff.
- Lead workforce planning and provider recruitment aligned with growth forecasts.
- Foster a culture of collaboration, innovation, and accountability.
Requirements
- Strong clinical experience and leading a multi-disciplinary team.
- Extensive experience in governance and delivering best practice to achieve desired outcomes.
- Familiarity with NDIS and Aged Care Frameworks and Quality Standards
- Excel in lean, agile environments where you roll up your sleeves to turn visions into reality.
- Have hands-on experience recruiting and scaling clinical or allied health teams that deliver outstanding results.
- Bring sharp commercial and financial savvy to drive sustainable growth.
- Seamlessly blend big-picture strategy with tactical execution.
- Communicate with charisma, building strong relationships with stakeholders at every level.
- Burn with passion for enhancing health outcomes and amplifying services that truly change lives.
Benefits
- Dynamic Culture : Thrive in a fast-paced, supportive, entrepreneurial vibe where ideas flow freely and innovation is rewarded.
- Real Influence : Directly shape how we deliver and expand services, making a tangible difference in people's lives across Australia and beyond.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical operationsgovernance frameworksrisk managementincident reportingrecruitmentcontinuous improvementevidence-based practicesoperational optimizationworkflow automationmulti-disciplinary team leadership
Soft Skills
collaborationinnovationaccountabilitycommunicationrelationship buildingproblem-solvingstrategic thinkingcommercial acumenadaptabilitypassion for health outcomes