Director, Information Technology
CARE
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Lead and develop a high-performing IT team of 8-10 FTEs while managing relationships with outsourced support providers. Set objectives, provide coaching, and conduct performance management.
- Oversee IT operations across a mixed Windows and Mac environment within a Microsoft 365 ecosystem. Ensure system reliability, performance, and user satisfaction.
- Manage identity and access management using Okta and Microsoft Entra. Ensure secure, efficient provisioning and access controls across the organization.
- Drive AI initiatives including rollout planning, internal support enablement, and automation opportunities. Evaluate and implement AI tools to improve operational efficiency.
- Own IT budgeting, procurement, and vendor negotiations. Manage vendor relationships, contracts, and cost optimization while meeting operational objectives.
- Serve as a technical escalation point and hands-on contributor for complex infrastructure, cloud, and operational challenges.
- Ensure service delivery excellence for end-user support, including oversight of help desk operations and service level management.
- Partner with stakeholders across the organization to align IT services with business needs and priorities.
- Develop and maintain IT policies, procedures, and documentation.
- Evaluate and implement new technologies to improve efficiency and support organizational growth
- Maintain a current IT roadmap aligned to business priorities and technology trends.
- Coordinate with Security, Legal, and Compliance on regulatory obligations and technology requirements.
- Champion IT best practices and provide training and guidance to end users.
Requirements
- 15+ years of experience in information technology or related fields.
- 7-8+ years of management experience leading technical teams, including people leadership and program ownership.
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
- AWS or Azure certifications preferred but not required.
- Call center or contact center technology experience.
- Experience supporting distributed or fully remote workforces.
Benefits
- Paid Time Off (PTO) and Company Paid Holidays
- 100% Employer paid medical, dental, and vision insurance plan options
- Health Savings Account and Flexible Spending Accounts
- Bi-weekly HSA employer contribution
- Company paid Short-Term Disability and Long-Term Disability
- 401(k) Retirement Plan, with Company Match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
identity and access managementAI tools implementationcloud infrastructureMicrosoft 365WindowsMacperformance managementvendor negotiationshelp desk operationsIT policies and procedures
Soft Skills
team leadershipcoachingrelationship managementstakeholder engagementservice delivery excellencetraining and guidanceperformance optimizationcommunicationproblem-solvingstrategic planning
Certifications
AWS certificationAzure certificationBachelor's degree in Computer ScienceBachelor's degree in Information Technology