Builds and Leads the Recruitment Partner Ecosystem
Identifies, evaluates, and selects Patient Recruitment Partners and Patient Advocacy Organizations (PAOs) based on therapeutic expertise, reach, compliance, and operational maturity.
Leads RFP/RFI processes, negotiates MSAs, SOWs, budgets, and performance-based agreements in partnership with Patient Recruitment and Legal, and onboards mission-aligned partners to expand community reach and improve access for underserved populations.
In collaboration with Campaign Managers, defines and oversees the recruitment partner strategy across all trials, aligning partner efforts with study needs and enrollment goals.
Establishes performance and compliance expectations (GCP, IRB, HIPAA, SOPs, etc...), serves as the primary partner liaison, and provides ongoing guidance while overseeing financial management, ROI analysis, forecasting, and audit readiness.
Continuously identifies inefficiencies and implements scalable, automated processes to support sustainable organizational growth.
Manages Partner and PAO Performance, Accountability, and Operational Execution
Owns performance management across Recruitment Partners and PAOs to ensure delivery against contracted screening and enrollment commitments outlined in SOWs.
Monitors recruitment funnel metrics, referral quality, pacing, and conversion rates to identify risks, gaps, and optimization opportunities, and drives corrective actions when performance falls short.
Conducts regular performance and business reviews to enforce accountability, ensure adherence to scope, compliance, quality, and mission alignment, and validate partner value.
Serves as the primary point of contact, building trust-based relationships while proactively resolving issues, aligning expectations, and co-developing improvement plans.
Strengthens operational efficiency and scalability by refining SOPs, workflows, and playbooks, and implementing automation and process improvements as appropriate.
Leads Cross-Functional Recruitment Strategy and Alignment
Partners closely with Patient Recruitment, Clinical Operations, Marketing, and Analytics to develop, align, and execute recruitment strategies across trials.
Drives cross-functional planning, prioritization, and decision-making to ensure recruitment approaches support study needs, enrollment goals, and organizational priorities.
Synthesizes data, operational insights, and industry trends into clear strategic recommendations and communicates progress, risks, and opportunities to leadership and trial teams to continuously refine recruitment strategy and maximize partner effectiveness.

Requirements

Strong understanding of clinical trial patient recruitment, including funnel dynamics, referral pathways, and barriers to enrollment.
Minimum of 6 years of proven experience managing Recruitment Partners and PAOs, including evaluation, contracting, onboarding, and performance oversight.
Working knowledge of GCP, IRB, HIPAA and regulatory standards governing recruitment materials, patient communications, and community engagement.
Proficiency with analytics and reporting tools (e.g., Tableau, Power BI) and strong data literacy to assess ROI, pacing, and partner performance.
Advanced Excel/Google Sheets skills and familiarity with CRM or patient-tracking platforms such as Salesforce or similar systems.
Ability to build trust-based relationships and collaborate effectively across internal teams and external partners.
Exceptional communication skills with the ability to translate insights, guide strategy, and influence decision-making across stakeholders.
Strong strategic thinking and problem-solving skills, with the ability to navigate ambiguity and adapt quickly to changing priorities.
Solid project management capability to manage multiple initiatives, timelines, and stakeholders in a fast-paced environment.
Mission-driven mindset with empathy, a commitment to patient access, and a continuous-improvement approach to operational excellence.

Benefits

Paid Time Off (PTO) and Company Paid Holidays
100% Employer paid medical, dental, and vision insurance plan options
Health Savings Account and Flexible Spending Accounts
Bi-weekly HSA employer contribution
Company paid Short-Term Disability and Long-Term Disability
401(k) Retirement Plan, with Company Match

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

clinical trial patient recruitmentfunnel dynamicsreferral pathwaysGCPIRBHIPAAanalyticsreporting toolsExcelGoogle Sheets

Soft skills

relationship buildingcollaborationcommunicationstrategic thinkingproblem-solvingproject managementadaptabilityempathycontinuous improvementaccountability