Diagnostic Imaging Secretary
Care New England
full-time
Posted on:
Location Type: Office
Location: Providence • Rhode Island • United States
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About the role
- Responsible for scheduling hospital-based DI appointments for Women & Infants Hospital, utilizing a computerized scheduling system.
- Responsible for maintaining scheduling priority through inbound scheduling calls or request for service (RFS) worklist and incoming faxes to make outbound scheduling phone calls.
- Communicates with physicians, physician office staff, and patients to obtain accurate patient insurance, medical testing, and procedure information, per the Minimum Data Set (MDS).
- Creates initial patient registration in hospital information system; assigning patient medical record number and encounter financial number to begin the preregistration process.
- Efficiently schedules patients per exam type, indication, and priority, rearranging schedules within DI at Women & Infants Hospital and satellite locations when needed to accommodate an urgent situation.
- Interacts with other departments and practices at Women & Infants Hospital to ensure daily schedules meet maximum capacity and appropriateness.
Requirements
- High school diploma required.
- Two years experience in a medical setting and customer service environment required.
- Certificate or working knowledge of medical terminology and strong oral communication skills are required.
- Minimum typing speed of 40 words per minute (WPM) with a working knowledge of personal computers.
- Ability to prioritize and perform multiple duties simultaneously.
- Ability to handle a high volume of calls and exhibit strong organizational skills are required.
- Must be able to adapt to continual process changes.
- Willing to work additional hours and change work schedule as need arises.
Benefits
- Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
- Fosters a team approach towards achieving the overall goals of WIH and CNE.
- As need arises, scheduler will communicate last minute patient scheduling needs to accommodate same-day appointment requests as well as any overbooking scheduling with DI.
- Coordinates schedule based upon physician privileges, procedure descriptions, scheduling rules, and insurance requirements.
- Coordinates interpreter services as needed.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical terminologyschedulingpatient registrationtyping speed 40 WPMcomputerized scheduling system
Soft Skills
oral communicationorganizational skillsability to prioritizemultitaskingadaptability
Certifications
high school diploma