Care New England

Bilingual

• Assist healthcare providers with patient examinations and procedures.
• Take and record vital signs, patient history, and other medical information.
• Prepare examination rooms and sterilize medical instruments.
• Schedule patient appointments and manage patient records.
• Provide patient education and instructions as directed by healthcare providers.
• Perform basic laboratory tests and handle specimens appropriately.
• Ensure compliance with all applicable regulations and guidelines.
• Maintain patient confidentiality and uphold ethical standards in healthcare delivery.
• Other duties as assigned.

Medical Assistant, Bilingual

Manager

• Responsible for developing, administering and coordinating all Patient Access activities to ensure daily efficient operations and staff compliance with all policies and procedures.
• Manage and direct all activities of the department by providing leadership and serving as a resource to evaluate and identify strategies for problem solving.
• Develop and implement all departmental policies, procedures and goals.
• Perform managerial responsibilities such as interviewing, hiring, training, conducting performance evaluations, providing disciplinary action and recommending salary increases.
• Ensure high levels of performance, achievement of goals and quality of results within the department through subordinate supervisor and team leaders.
• Coordinate with Case Management, Nursing and other applicable departments to facilitate smooth patient admissions and patient flow.
• Oversee the admission process, placement of same day admissions and processing of patients for elective, scheduled and ER admissions.
• Lead or participate in multi-disciplinary teams to improve service, processes and system functionality.
• Demonstrate knowledge of all payor policies as they relate to insurance coverage and eligibility of third party payers.
• Oversee the process of notifying patients of expected liabilities and collection of payments at the time of medical services.

Site Manager – Patient Access

Customer Support

• Ensures intake information meets established admission criteria.
• Processes information accurately and efficiently to the appropriate team.
• Services the patient in a timely manner.

Intake Customer Service Representative, Part Time

• Ensures intake information meets established admission criteria
• Processes intake information accurately and efficiently to the appropriate team
• Services the patient in a timely manner

Intake Customer Service Representative, Per Diem

Data Analyst

• Analyze clinical, operational, financial, and project data to support EPMO planning, evaluation, and execution of strategic initiatives
• Develop, maintain, and enhance dashboards, scorecards, and reports that track project performance, outcomes, risks, and benefits realization
• Ensure data accuracy, integrity, consistency, and timeliness across EPMO and enterprise reporting
• Support organizational and departmental strategic planning through data-driven insights, trend analysis, and forecasting
• Align project and portfolio metrics with enterprise strategic goals, KPIs, and healthcare quality benchmarks
• Identify data patterns and opportunities to inform project prioritization, resource allocation, and long-term planning
• Partner with project managers to define metrics, success criteria, and standardized reporting for projects and programs
• Monitor project performance, timelines, costs, and outcomes; identify risks and variances for leadership review
• Conduct portfolio-level analyses to assess alignment with organizational objectives
• Collaborate with clinical, operational, finance, quality, and IT stakeholders to understand data needs and business questions
• Translate complex analytical findings into clear, concise summaries for executive leadership and governance forums
• Prepare data summaries, presentations, and decision-support materials for leadership meetings
• Adhere to healthcare data governance, privacy, and compliance standards, including HIPAA
• Improve data processes, tools, and methodologies to increase efficiency and analytical value
• Contribute to the development and maintenance of EPMO data standards and best practices

Enterprise Project Management Data Analyst

Analyst

• Conduct in-depth analysis of Epic Revenue Guardian reports, charge work queues, and other data sources to identify systemic charge capture issues, trends, and patterns.
• Reconcile clinical documentation against charges, with emphasis on identifying root causes of discrepancies and developing process improvements.
• Partner with Revenue Integrity leadership to monitor key performance indicators (KPIs), prepare dashboards, and present findings to management and clinical leaders.
• Collaborate with all revenue cycle teams to recommend workflow changes that improve documentation accuracy, charge capture, and reimbursement.
• Contribute to ongoing review and optimization of CDM and charge workflows, ensuring alignment with regulatory and payer guidelines.
• Assist in the development of Revenue Guardian rules, edits, and reports to improve monitoring and charge capture.
• Prepare detailed audit support documentation and partner with revenue cycle leaders on internal and external audit responses.
• Identify and escalate systemic revenue leakage issues, recommending strategies for resolution.
• Support development of training materials and provide guidance to clinical and operational teams on charge capture best practices.
• Stay current on regulatory changes, payer policies, and industry best practices, and assess their impact on charge capture workflows.
• Serve as a subject matter expert for charge integrity initiatives, providing insights and recommendations to leadership.
• Demonstrate accountability and initiative in advancing organizational goals around revenue optimization, and efficiency.

Revenue Integrity Analyst

Compliance

• Provides integrated support to patients and physicians by providing a 'hands-on' approach to total quality patient care through the delivery of a full continuum of medication management services.
• Prepares and dispenses medications by reviewing and interpreting physician orders; detecting therapeutic incompatibilities.
• Provides thorough patient consultations on disease state management and medication therapies.
• Determines clinical appropriateness for immunizations; counsel and provide immunizations as indicated.
• Performs medication therapy management, including reviewing and monitoring of medication regimens.
• Completes pharmacy operational requirements by organizing and directing technicians' workflow; verifying preparation and labeling of pharmaceuticals.
• Understands and works in a manner to support 340B mission and compliance; possesses 340B knowledge sufficient to audit a claim and assist in the event of an external audit.

Ambulatory Staff Pharmacist, 340B Audit and Compliance Coordinator

Operations

• Conduct psychological and neuropsychological assessments on an inpatient (50%) and outpatient (50%) basis.
• Collaborate with clinic director and administrative team.
• Provide excellent care to patients and community.

Child & Adolescent Neuropsychologist

• Greet visitors, schedule appointments, respond to telephone callers and take messages.
• Collect demographic data, verify insurance coverage, amount of outstanding deductible, and collect fees as appropriate.
• Interact with Access/Intake staff to facilitate the pre-admission process.
• Enter and confirm all demographic and insurance information.
• Determine and collect deductibles and co-pay, as appropriate.
• Respond to incoming telephone calls from outside agencies, insurance companies, staff and consumers.
• Refer to the appropriate staff member, service component or community resource.
• Assist and retrieve all documents in a timely fashion so the client can be seen for their access appointment.
• Cover for lunches at main reception and for staff sick and vacation time.
• Other duties as assigned.

Medical Office Assistant, Bilingual

Executive Assistant

• Responsible for scheduling hospital-based DI appointments for Women & Infants Hospital, utilizing a computerized scheduling system.
• Responsible for maintaining scheduling priority through inbound scheduling calls or request for service (RFS) worklist and incoming faxes to make outbound scheduling phone calls.
• Communicates with physicians, physician office staff, and patients to obtain accurate patient insurance, medical testing, and procedure information, per the Minimum Data Set (MDS).
• Creates initial patient registration in hospital information system; assigning patient medical record number and encounter financial number to begin the preregistration process.
• Efficiently schedules patients per exam type, indication, and priority, rearranging schedules within DI at Women & Infants Hospital and satellite locations when needed to accommodate an urgent situation.
• Interacts with other departments and practices at Women & Infants Hospital to ensure daily schedules meet maximum capacity and appropriateness.

Diagnostic Imaging Secretary

Research Scientist

• The Research Assistant performs duties related to research projects directed by MD's, PhD's and other professional staff members.
• Responsible for data collection, accurate recording and other related duties in assisting study team.

Research Assistant – Division of Research

Translator

• Serve as a Medical Interpreter for patients, providers, and staff
• Support the operation of the patient experience department
• Facilitate verbal communication between clinicians and patients
• Maintain patient confidentiality and dignity

Medical Interpreter, Spanish

Events

• Performs a variety of data gathering, i.e., investigating patient records and lab reports relative to infection control and inputs this information onto a computerized system.
• Works with Employee Health to investigate cases of employee infection and exposures.
• Reports infectious disease cases to RI Department of Health.
• Reviews daily list of patient admissions for diagnoses indicative of infectious disease and/or nosocomial infection.
• Reviews all microbiology/lab reports daily and enters appropriate information in computer.
• Conducts patient surveillance rounds on nursing units.
• Performs retrospective chart review in medical records for documentation regarding nosomial infections and for special studies.
• Consults with physicians and/or nursing staff regarding patient infections.
• Reports infectious disease cases to RI Department of Health.
• Collaborates with Employee Health for investigation of Employee infections/exposures.
• Performs all other related duties as assigned.

Registered Nurse, Infection Prevention & Control

Game Engineer

• Provide outpatient psychotherapy either at The Center or in the community.
• Perform initial screening, intake and assessment, orientation, crisis intervention, counseling, screening, case management, client education, referral, treatment planning, and consultation for clients in the program.
• Perform a comprehensive psychosocial assessment of assigned consumers.
• Treat consumers with respect.
• Perform in a calm and professional manner during crisis or emergency situations.
• Apply knowledge of Psychiatric Diagnosis (DSM IV).
• Perform and record mental status examination.
• Assess clinical emergencies, including suicide and danger to others.
• Collect pertinent data from appropriate collateral sources in accordance with confidentiality guidelines.
• Maintain confidentiality in accordance with Center policy and legal requirements.
• Develop and present, verbally and in writing, a clear clinical formulation based on behavioral data and relevant theory while incorporating psychosocial and family issues.
• Use psychiatric consultation and intervention when clinically appropriate.
• Use knowledge to decide appropriate levels of care in order to refer to various points in the continuum of care.
• Provide individual, group, and family mental health and/or substance abuse therapy.
• Collaborate with other providers, agencies, and individuals in the consumers' network of care.
• Maintain knowledge and familiarity of mental health and/or substance abuse and other related community agencies.
• Communicate with various local agencies and individuals, as well as with Center staff.
• Perform record keeping in accordance with Health Information Services and other Center requirements.
• Attend trainings, case presentations and conferences.
• Maintain cooperative relationships with Center staff, consumers, community agencies and the public.
• Communicate with various local agencies and other departments or teams at The Center.
• Work in cooperation with co-workers and supervisory staff.
• Serve on appropriate Center committees.
• Provide mental health consultation to other community agencies.
• Other duties as assigned.

Clinical Therapist, Unity ACT II Team

Security Engineer

• Handles incoming security calls.
• Dispatches officers and monitors CCTV and alarms.
• Keeps accurate incident logs.
• Maintains professional communication and supports hospital staff with a customer-focused approach.