Cardinal Health

Customer Success Consultant

Cardinal Health

full-time

Posted on:

Location Type: Hybrid

Location: Philadelphia • New Jersey • New York • United States

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Salary

💰 $109,400 - $140,670 per year

About the role

  • Provide support for WaveMark accounts, which could range from a single hospital department to an IDN (Integrated Delivery Network).
  • Cultivate relationships with new and established customers to ensure successful customer experience.
  • Complete site visits to each customer account with appropriate frequency.
  • Master the full range of WaveMark products/services and keep up with new releases.
  • Responsible for customer advocacy to ensure issues are resolved in a timely and effective manner while adhering to WaveMark policies and procedures.
  • Work in a cross functional team consisting of Operations, Engineering, Customer Support, and other functions to ensure successful installation and adoption of the WaveMark solution.
  • Serve as a subject matter expert with customers for on-site troubleshooting technical issues.
  • Participate in product development initiatives including new product design, documentation review, and ensure that customers benefit from new products and enhancements.
  • Drive improvement in key Account Health metrics.
  • Communicate system updates to local clinical staff and super- users.
  • Ensure all account-level meetings and conversations are documented.
  • Work closely with customer service team to help support customer service issues.
  • Deliver local staff solution training i.e..., Mobile Hospital, Dashboard, and system reports.
  • Deliver hospital-level Quarterly Business Reviews to key stakeholders that will help drive towards customer goals and WaveMark best demonstrated practices.
  • Able to travel 75-80% of time.

Requirements

  • Bachelor’s degree or equivalent work experience preferred.
  • 3-5 years of experience in account management, customer service support, account consulting or healthcare supply chain preferred.
  • Customer service/client facing, problem-solving and analytical skills highly desired.
  • Experience guiding customers through solution adoption and change management highly desired.
  • Strong written and verbal communication skills highly desired.
  • Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word) preferred.
  • Customer/vendor credentialing is required (this may include vaccinations).
Benefits
  • Medical, dental and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer service supportproblem-solvinganalytical skillssolution adoptionchange managementtraining deliverydocumentation reviewproduct development
Soft Skills
customer advocacyrelationship cultivationcommunication skillscross-functional teamworktroubleshootingcustomer experience focusorganizational skills
Certifications
customer/vendor credentialing