Own the complete customer search experience across the ordering channel, ensuring high usability, accuracy, performance, and engagement.
Lead integration and optimization of search features—including filtering, faceting, sort logic, product tagging, and allocation visibility.
Oversee search design and UI placement across all surfaces (header search, embedded search, mobile app search, and future site‑wide search).
Drive strategy for expanding search beyond product catalog content (documents, resources, support content).
Partner with mobile teams and Coveo to define and execute mobile search capabilities.
Ensure complete, accurate metadata and product attributes used for filtering, sorting, and search result display.
Optimize how product data appears in results, including substitutes, key attributes, statuses, and customer‑specific details such as pricing and availability.
Translate business needs into technical requirements, user stories, and search‑related specifications for engineering, UX, analytics, and Coveo.
Improve discoverability and ordering efficiency through relevance enhancements, UI refinements, and null‑search solutions leveraging supplemental data.
Manage the Coveo relationship, coordinating feature development, platform capabilities, and technical support.
Stay current on Coveo releases and industry best practices; assess new capabilities and advocate for customer‑facing needs in roadmap planning.
Build and maintain a long‑term search roadmap that includes future use cases beyond on‑site product search.
Partner with analytics and Search Ops to monitor search performance, relevance impacts, ML model insights, and customer behavior to inform improvements.
Track emerging search technologies and e‑commerce trends to guide strategic decisions.

Requirements

Experience driving product strategy for embedded search, site‑wide search, or mobile search experiences.
Familiarity with search platform release cycles and assessing new capabilities for customer‑facing impact.
Bachelor’s degree in Computer Science, Information Systems, or related field; MBA or technical master’s degree preferred.
8–12 years of digital product management experience preferred, ideally in e‑commerce search.
Experience with Coveo or similar enterprise search platforms, particularly in B2B or healthcare.
Strong understanding of product data structures, metadata attribution, and customer‑specific data integration.
Proven ability to lead cross‑functional teams in an Agile environment.
Experience with filtering logic, faceted search, sort algorithms, and UI/UX design for search interfaces.
Familiarity with APIs, data modeling, and cloud‑based search infrastructure.
Excellent communication and stakeholder‑management skills, including vendor coordination.
Strong analytical skills and experience with search analytics tools (e.g., Coveo Usage Analytics, Adobe Analytics).
Experience in healthcare or pharmaceutical e‑commerce preferred.

Benefits

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Coveoembedded searchsite-wide searchmobile searchfiltering logicfaceted searchsort algorithmsUI/UX designAPIsdata modeling

Soft skills

communicationstakeholder managementcross-functional leadershipanalytical skills

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information SystemsMBAtechnical master’s degree