Assist frontline analysts with escalation and resolution of complex technical issues reported by customers
Interact with Product Owners and Development Teams to become proficient with both business purpose and customer workflows as well as the backend technical architecture of our applications.
Proactively develop and maintain technical knowledge in specialized area(s), remaining up to date on current trends and best practices
Translate requirements, produce feasibility reports and design solutions to improve productivity and efficiency
Manage flow of data between Cardinal Health, its customers and other 3rd Party vendors.
Coordinate and report on project progress, obstacles and accomplishments to key Business and IT stakeholders.

Requirements

2-4 years of experience, preferred
Bachelor's degree in related field, or equivalent work experience, preferred
Must be flexible with being in office based on location or team needs
Must participate in testing activities outside of normal working hours
Must be willing to visit customer sites
Windows OS (all versions) and Microsoft Office expert, preferred
Hardware and Networking proficiency, preferred
Experience with tablets and printers
Understanding of DNS server and basic IP routing, preferred
Windows Server (Server 2008 and up) familiarity preferred
General knowledge of EDI
Experience with healthcare or pharmacy workflows or IT software, preferred
Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software, preferred
Ability to communicate free of technical language to the business and end-user
Demonstrate strong analytical and project management skills
Demonstrate IT knowledge and expertise in the areas being developed or enhanced
Strong collaboration, multi-tasking, and organization skills
Strong oral and written English communication skills
Demonstrate thorough knowledge of the industry and trends

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows OSMicrosoft OfficeHardware proficiencyNetworking proficiencyDNS server understandingIP routingWindows ServerEDI knowledgeEMREHR

Soft Skills

analytical skillsproject management skillscollaborationmulti-taskingorganization skillsoral communicationwritten communication