Senior Analyst, Customer Success
Cardinal Health
full-time
Posted on:
Location Type: Hybrid
Location: Work from Home • Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $68,500 - $88,020 per year
Job Level
Senior
Tech Stack
DNS
About the role
- Assist frontline analysts with escalation and resolution of complex technical issues reported by customers
- Interact with Product Owners and Development Teams to become proficient with both business purpose and customer workflows as well as the backend technical architecture of our applications.
- Proactively develop and maintain technical knowledge in specialized area(s), remaining up to date on current trends and best practices
- Translate requirements, produce feasibility reports and design solutions to improve productivity and efficiency
- Manage flow of data between Cardinal Health, its customers and other 3rd Party vendors.
- Coordinate and report on project progress, obstacles and accomplishments to key Business and IT stakeholders.
Requirements
- 2-4 years of experience, preferred
- Bachelor's degree in related field, or equivalent work experience, preferred
- Must be flexible with being in office based on location or team needs
- Must participate in testing activities outside of normal working hours
- Must be willing to visit customer sites
- Windows OS (all versions) and Microsoft Office expert, preferred
- Hardware and Networking proficiency, preferred
- Experience with tablets and printers
- Understanding of DNS server and basic IP routing, preferred
- Windows Server (Server 2008 and up) familiarity preferred
- General knowledge of EDI
- Experience with healthcare or pharmacy workflows or IT software, preferred
- Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software, preferred
- Ability to communicate free of technical language to the business and end-user
- Demonstrate strong analytical and project management skills
- Demonstrate IT knowledge and expertise in the areas being developed or enhanced
- Strong collaboration, multi-tasking, and organization skills
- Strong oral and written English communication skills
- Demonstrate thorough knowledge of the industry and trends
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows OSMicrosoft OfficeHardware proficiencyNetworking proficiencyDNS server understandingIP routingWindows ServerEDI knowledgeEMREHR
Soft skills
analytical skillsproject management skillscollaborationmulti-taskingorganization skillsoral communicationwritten communication