Cardinal Education

Account Executive

• Own the sales cycle for primary services (Tutoring, Test Prep, and Admissions)
• Execute the current sales process and refine systems
• Act as the initial guide for families
• Cross-sell multiple services across client's journey

Account Executive – Education

Human Resources

• Serve as the primary point of contact for employee relations matters, including concerns, conflicts, and investigations
• Partner with managers on performance management, coaching, and employee support
• Provide guidance on company policies, best practices, and day-to-day people management
• Drive employee engagement initiatives and support a positive, mission-driven culture
• Manage onboarding and offboarding processes to ensure a smooth employee experience
• Oversee HR administrative tasks, including employee records, HRIS updates, and documentation
• Manage timekeeping and attendance tracking; validate data for payroll processing
• Analyze trends from employee feedback and ER cases to recommend improvements
• Ensure compliance with applicable labor laws and company policies.

Employee Relations Lead

Consultant

• Provide one-on-one academic mentorship in various academic subjects and/or standardized exams, guiding students to discover their strengths, reduce stress, and overcome academic challenges.
• Collaborate with students through all stages of the application process, offering guidance on profile development, essay brainstorming and editing, application submission, test score strategy, and deferral letters.
• Maintain regular communication with parents and students on assignments, meetings, and progress on their college applications.

College Admissions Consultant

Operations

• Data Analysis & Process Improvement
• Systems Design: Identify and create systems that allow the Student Managers and Editors to focus on core tasks and responsibilities that produce client work and service
• Operational Reliability: Uphold established processes and standards meticulously while also identifying areas to improve and innovating solutions
• Bottleneck Analysis: Generate insight and analyze the workflow to identify stages where tasks stall by investigating root causes of delays to provide data-backed recommendations to leadership
• Process Engineering: Map end-to-end operational processes to eliminate redundancies and increase efficiency by leveraging automations and integrations throughout Monday.com, Slack, and Google Workspace to streamline production
• Project & Systems Management
• Timeline Tracking: Uphold and enforce turnaround times to ensure consistent execution of deliverables across the division
• Task Tracking: Coordinate and monitor progress among action items, ensuring clear ownership and consistent follow-through across the division
• Data Integrity: Manage and audit internal databases within Google Workspace and Monday.com to ensure quality, accuracy, and consistency
• Workflow Optimization: Proactively monitor high-volume workflows during the peak admissions season (August–December) to ensure all fixed deadlines are met
• Collaboration & Cross-Functional Alignment
• Stakeholder Communication: Relay technical updates and operational decisions clearly and professionally to align the division around shared priorities
• Collaborative Execution: Support management and leadership with ad hoc administrative tasks that align the division around shared priorities and timelines
• Internal Training: Create and conduct training modules for both new and existing members to align protocols and standards throughout the division

Operations Analyst

• Data Analysis & Process Improvement
• Bottleneck Analysis: Generate insight and analyze the workflow to identify stages where tasks stall by investigating root causes of delays to provide data-backed recommendations to leadership
• Operational Reliability: Uphold established processes and standards meticulously while also identifying areas to improve and innovating solutions
• Project & Systems Management
• Timeline Tracking: Uphold and enforce turnaround times to ensure consistent execution of deliverables across the division
• Task Tracking: Coordinate and monitor progress among action items, ensuring clear ownership and consistent follow-through across the division
• Data Integrity: Manage and audit internal databases within Google Workspace and Monday.com to ensure quality, accuracy, and consistency
• Workflow Optimization: Proactively monitor high-volume workflows during the peak admissions season (August–December) to ensure all fixed deadlines are met
• SOP Development: Convert knowledge and information into formal Standard Operating Procedures (SOPs) for new and existing employees to utilize
• Version Control: Ensure internal resources are updated and accurate with the most current information and data
• Collaboration & Cross-Functional Alignment
• Stakeholder Communication: Relay technical updates and operational decisions clearly and professionally to align the division around shared priorities
• Collaborative Execution: Support management and leadership with ad hoc administrative tasks that align the division around shared priorities and timelines
• Troubleshooting: Serve as the first line of defense for technical glitches in internal databases and protocols for individual contributors

Account Executive – Education

Employee Relations Lead

College Admissions Consultant

Operations Analyst

Junior Operations Analyst