Carda Health

Account Manager

Carda Health

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • As an Account Manager, you are responsible for the "post-sale" lifecycle.
  • Nurture & Grow: Take ownership of existing accounts and drive increased patient referral volume by maintaining high "mindshare" with doctors and clinical staff.
  • Success Management: Act as the primary point of contact for clinical partners, answering questions, providing updates, and ensuring their experience with Carda is seamless.
  • Process Implementation: Work with clinics to refine their internal referral processes, making it easier for them to send patients to our platform.
  • Performance Reporting: Regularly share patient progress and enrollment data with partners to demonstrate Carda’s value and impact on their patient population.
  • Retention: Identify potential "at-risk" relationships early and proactively work to resolve issues, ensuring long-term loyalty.

Requirements

  • 1–3 years of experience in Account Management or Customer Success, ideally within a healthcare or tech environment.
  • Service-Oriented Mindset: You enjoy helping others and are motivated by seeing your partners succeed.
  • Exceptional Follow-up: You never let a ball drop. Your partners know they can rely on you for timely and accurate information.
  • Strong Communication: Ability to talk comfortably with everyone from front-desk staff to specialist physicians.
  • Attention to Detail: You are highly organized and can manage the nuances of multiple different clinical workflows simultaneously.
  • Collaborative Spirit: You enjoy working in a remote team environment and are a proactive communicator with your internal colleagues.
Benefits
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Applicant Tracking System Keywords

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Soft Skills
service-oriented mindsetexceptional follow-upstrong communicationattention to detailcollaborative spirit