Carda Health

Customer Retention Specialist

• Work collaboratively with the clinical team and founders to improve our cutting edge digital care delivery model and develop patient retention strategies.
• Take pride in delivering high quality care for patients going through our cardiac rehab program and our clinical studies.
• Be knowledgeable of our different clinical programs, protocols, and policies.
• Improved patient engagement and conversion rates through targeted outreach to highlight program progress, addressing concerns, and reinforcing program benefits.
• Utilize motivational interviewing to address various financial/exercise barriers to continued participation in our program.
• Provide support to our patients, empowering them to be accountable and take ownership of their rehabilitation.
• Work collaboratively with our technology team to support a smooth experience for our patients and clients.
• Be willing to do whatever it takes to ensure a great, engaging rehab experience for our patients.

Patient Retention Specialist

Clinical Operations

• Own end-to-end clinical operations across all Carda programs
• Build, manage, and mentor a high-performing remote clinical team
• Develop and enforce clinical SOPs, compliance frameworks, and accreditation standards
• Partner closely with Growth and Partnerships to support program launches
• Collaborate with Product and Engineering on clinical needs
• Define, track, and report on clinical KPIs
• Serve as a key external-facing clinical voice with partners

Head of Clinical Operations

Product Manager

• Define product roadmap at the top of the funnel
• Optimize funnels leveraging AI
• Build, deploy, and experiment with AI-driven solutions
• Manage product development lifecycle
• Partner with leadership to identify AI opportunities
• Design and manage strategic experiment roadmap
• Define and monitor activation performance

Growth Product Manager

Operations

• Build and scale the infrastructure that powers our sales organization
• Own our sales tech stack and Salesforce ecosystem
• Manage vendor relationships and contracts
• Design and maintain scalable data architecture and object models
• Develop and maintain dashboards for pipeline health
• Create and maintain sales playbooks, SOPs, and training materials
• Ensure SLA adherence between Sales and Marketing

Patient Retention Specialist

Head of Clinical Operations

Growth Product Manager

Sales Operations