Carda Health

Customer Retention Specialist

• Work collaboratively with the clinical team and founders to improve our cutting edge digital care delivery model and develop patient retention strategies.
• Take pride in delivering high quality care for patients going through our cardiac rehab program and our clinical studies.
• Be knowledgeable of our different clinical programs, protocols, and policies.
• Improved patient engagement and conversion rates through targeted outreach to highlight program progress, addressing concerns, and reinforcing program benefits.
• Utilize motivational interviewing to address various financial/exercise barriers to continued participation in our program.
• Provide support to our patients, empowering them to be accountable and take ownership of their rehabilitation.
• Work collaboratively with our technology team to support a smooth experience for our patients and clients.
• Be willing to do whatever it takes to ensure a great, engaging rehab experience for our patients.

Patient Retention Specialist