Card Kingdom

Sales

• Consistently greets each customer as they enter the store and acknowledge them as they are leaving
• Maximize time on the main floor, utilizing the cash wrap area only to complete transactions, answer the phone and respond to lending library requests or request list inquiries
• Guides customers through our product selection; match game characteristics to the customer's interests
• Actively and continuously seeks to learn and play new games in order to showcase product to customers throughout the store and restaurant
• Maintain an ongoing understanding of our best sellers and their rules of play, to fluidly answer questions for customers gaming in our spaces
• Inform and encourage customers to attend events that are applicable to their interests
• Develops relationships with customers and people who work within various gaming communities
• Maintains additions to the Customer Request log
• Complete transactions on the POS, including but not limited to sales, returns, exchanges and end of day reconciliation
• Complete transactions on our admin website, including but not limited to online order pickups and sell order drop offs
• Merchandise and dust product displays based on company standards on a daily basis
• Maintain the store aesthetic through the elimination of clutter and cleaning in all customer facing areas of the store
• Consistently follow opening or closing procedures inclusive of alarm usage and partnering with Restaurant and Facilities
• Other duties as assigned

Retail Sales Associate – Part Time

Events

• The Retail Supervisor is responsible for retail employee supervision and the organization of the retail events program at Mox Boarding House
• This role provides guidance and oversight throughout the entire lifecycle of a tournament or an event
• Works with the retail management to recruit and maintain a pool of Community Hosts to facilitate all MBH events
• Supervises the overall performance of the store’s event program and employee involvement, with a focus on Community hosts
• Maintains an advanced level of product knowledge across our core product lines
• Provides support and floor coverage for staff who are running events when needed
• Collaborates with Store Managers to ensure appropriate staffing or additional coverage for scheduled events
• Creates, updates, and maintains event checklists that include all considerations for an effective event
• Uploads Competitive REL deck lists to MTGTOP8, MTG Goldfish, and all other applicable sites
• Compiles and reports on both completed and future events that contain key information to management
• Proactively engages our customer base to better understand the wants of the communities we serve
• Other duties as required

Retail Sales Associate – Part Time

Retail Supervisor – Events Coordination

Retail Sales Associate