Card Kingdom

Operations

• Daily picking and restocking of Magic: The Gathering singles, ensuring proper alignment between physical and digital inventory
• Preparation and packaging of orders
• Inspecting orders for any discrepancies before shipment
• Handling of special customer requests, customer notes, and product returns
• Execution of team-based targets for service level agreements
• Regular quality assurance checks and set audits in the proprietary inventory system, including sorting cards by set and title multiple times a day
• Assisting in processing, auditing, and restocking various inventories
• Creating, picking, and shipping products to retail locations
• Handling incoming product releases
• Providing excellent customer service to vendors, mail carriers, and internal departments
• Operating and troubleshooting card sorting machines, order verification systems, and collation equipment while adhering to all safety protocols
• Operating warehouse equipment, such as pallet jacks, in accordance with safety standards
• Using Warehouse Management System (WMS) or other ERP systems to manage inventory and transfers
• Maintaining a safe and efficient work environment, adhering to company safety regulations, and keeping work areas clean and organized
• Developing and maintaining knowledge of Magic: The Gathering products and card play
• Participating in team meetings, projects, and continuous improvement initiatives as assigned
• Working effectively both in a team and independently to solve problems and find solutions
• Carrying out other duties as assigned, contributing to the overall success of Card Operations

Operations Specialist – Grading Department

Human Resources

• Supports the Payroll & Benefits Manager in administering employee leave programs, unemployment claims, job accommodations, HRIS reporting and providing backup support for payroll processing.
• Ensures compliance with federal, state and company policies while delivering a high level of service to employees and internal stakeholders.
• Administers Leave of Absence Management, Unemployment Claims, Job Accommodations, Payroll Backup, OSHA & Incident Reporting, and HR Reporting.

Operations Specialist – Grading Department

HR Operations Specialist