Carbyne

Full-stack Engineer

• Carbyne: global leader in emergency collaboration technology (live video streaming, real-time chat, precise location tracking).
• Mission: revolutionize public safety and improve 911 emergency communications, serving 400+ million people with partners like Amazon, Microsoft, and AT&T.
• Role: end-to-end software engineering for life-saving 911 platform; directly impact emergency communications.
• Responsibilities: develop an emergency 911 ecosystem; design, develop and maintain highly resilient, fault-tolerant, self-healing services; build modern complex Web Apps and UI components.
• Responsibilities: develop solutions across global regions to enable quick, effective contact with emergency services; open system to business partners; explore applying AI to 911 communications.

Senior Full-Stack Engineer

Network Operations

• Be the first point of contact for urgent technical issues, supporting global customers via phone, email, and ticketing systems.
• Monitor live dashboards and alerts to identify, triage, and escalate service disruptions.
• Provide first-level troubleshooting on core technologies including Digi devices, FortiGate firewalls, and ANI/ALI services.
• Follow detailed runbooks and playbooks to maintain platform health and resolve incidents.
• Accurately classify tickets (P1–P4) to ensure SLA compliance and proper prioritization.
• Maintain clear, customer-friendly communication throughout the support lifecycle.
• Help evolve our NOC Playbook by documenting new solutions and lessons learned.
• Collaborate with cross-functional teams including Engineering, Support, and Product when deeper investigation is needed.

Senior Full-Stack Engineer

NOC Engineer