Customer Success Manager – Migrations
Carbon60
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSCloudERPPMP
About the role
- Serve as the client's trusted advisor and primary point of contact throughout the entire migration lifecycle, from project kickoff to successful go-live and stabilization.
- Partner with Professional Services, and Delivery teams to define, document, and manage the migration project plan, milestones, and timelines.
- Act as primary liaison between the organization and AWS, working closely with AWS CSMs, Solution Architects and Account Managers.
- Proactively identify and monitor potential roadblocks, technical challenges, and risks to the migration timeline, escalating issues internally and communicating transparently with the client on resolution strategies.
- Clearly set and manage customer expectations regarding scope, responsibilities, timelines, and potential downtime to ensure a positive customer experience.
- Conduct regular status updates to keep all client stakeholders (technical, executive, end-users) informed and aligned on progress and outcomes.
- Work with the client to assess their current environment, understand their business objectives, and define measurable success criteria for the migration (e.g., Time-to-Value).
- Monitor customer health and usage immediately following migration to ensure successful adoption and identify any friction points.
- Manage MAP funding including identifying eligible projects, coordinating submission and approvals and tracking funding milestones, deliverables and compliance requirements while monitoring and reporting on AWS ARR to ensure alignment.
- Coordinate and deliver tailored training and enablement resources to customer teams, focusing on the new platform's features and best practices to accelerate usage.
- Capture structured feedback related to the migration process and technical solution, relaying insights back to Engineering teams for continuous improvement and build a robust knowledge base for future projects.
Requirements
- 5+ years of experience in a Customer Success Manager, Technical Account Manager, or Project Management role, ideally within a consulting space.
- Proven experience managing complex, end-to-end technical projects such as platform migration, data integration, or large-scale software implementation.
- Exceptional project management and organizational skills, with the ability to manage multiple complex accounts simultaneously.
- Strong technical aptitude and the ability to articulate complex technical concepts to both technical and non-technical audiences.
- Post secondary education in Business, Computer Science, or a related field.
- Familiarity with project management methodologies (e.g., PMP, Agile).
- Experience with CRM (e.g.HubSpot) and Customer Success platforms.
- A deep understanding of the specific technology being migrated (e.g., Cloud, ERP, CRM).
- Thrive in a fast paced, change-oriented environment.
Benefits
- Competitive compensation package
- Retirement Savings Matching Program (RRSP)
- Partnership with Perkopolis Discounts
- Flexibility & Time Off
- Remote first work environment
- Flexible work hours & location
- Paid parental leave options
- Employer-paid health & dental premiums
- GreenShield+ Counselling
- Mental Health $500 in Health Care Spending Account annually
- Training reimbursement (e.g courses on Udemy, Coursera, a-cloud-guru etc.)
- Peer recognition rewards
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementtechnical project managementplatform migrationdata integrationsoftware implementationcustomer health monitoringsuccess criteria definitionrisk managementtechnical aptitudetraining and enablement
Soft skills
customer success managementorganizational skillscommunication skillsproblem-solvingstakeholder managementexpectation managementfeedback captureadaptabilitycollaborationtransparency