Car Benefit Solutions

Customer Support

• We are looking for a Customer Experience Executive to deliver an outstanding end to end customer experience and transactional process from a single point of reference in the Customer Experience Team; bridging all scheme solutions and every aspect of the customer needs.
• The Customer Experience Team (CET) is responsible for delivering excellence and expertise at every stage of interaction with the client. The CET department will work with the wider CBS business to continuously improve the products, services and systems to meet and exceed the customer needs and lead expectations to maximise CBS business growth and retention.

Customer Experience Executive

Operations

• Ensure schemes are implemented, operated and reviewed efficiently and in compliance with client policies and CBS commitments.
• Deliver outstanding customer journeys and manage operational customer relationships across CBS schemes.
• Account manage a defined region (preferred Midlands), travel to customer appointments and occasional travel to Head Office in Bury.
• Use data insights to inform customer engagement strategies and identify operational gaps.
• Lead change initiatives, contribute to project work with UX/UI and development teams, and maintain scheme documentation.
• Lead on data analysis and reporting, produce management information, and use advanced Excel and CRM (Dynamics).

Customer Experience Executive

Field Operations Manager