CAQH

Senior Specialist, Customer Care Accounts

CAQH

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $75,000 per year

Job Level

Senior

About the role

  • Serve as the primary point of contact for assigned mid-market account customers, delivering responsive, personalized support.
  • Build trusted relationships through consistent engagement and deep understanding of customer workflows, business needs, and use cases.
  • Resolve client inquiries and issues efficiently while maintaining high customer satisfaction and retention.
  • Proactively identify expansion, upsell, and cross-sell opportunities during customer interactions.
  • Recognize product adoption gaps, growth signals, and readiness indicators within the mid-market account portfolio.
  • Partner closely with Sales teams to transition qualified opportunities and support deal progression.
  • Document insights, and customer intelligence accurately in CRM system.
  • Educate customers on CAQH solutions, features, and enhancements to drive increased utilization.
  • Conduct training sessions tailored to customer needs.
  • Reinforce the value proposition of CAQH products by connecting customer challenges to available solutions.

Requirements

  • 2-4 years of experience in customer service, account support, or technical client-facing roles
  • Experience supporting sales or revenue-generating activities preferred
  • Bachelor's degree required (business, healthcare administration, or technology preferred) or appropriate combination of education and relevant experience
  • Experience learning and effectively using CRM systems, customer support platforms, and Microsoft Office tools
  • Growing knowledge of the healthcare industry, with a strong interest in deepening domain expertise.
Benefits
  • medical, dental, and vision coverage
  • a 401(k) with company contributions and matching
  • paid parental leave
  • tuition assistance
  • generous paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceaccount supporttechnical client-facing rolesCRM systemscustomer support platformsMicrosoft Office
Soft Skills
relationship buildingcustomer engagementproblem solvingcommunicationtraining
Certifications
Bachelor's degree