Captativa

Analyst

• Triagem e processamento de casos de eventos adversos a nível global.

Analista de Farmacovigilância – Junior

Program Manager

• Keep documents and information up to date for the PSP team (Patient Support Program)
• Monitor the progress of pending consultations and PSP processes
• Ensure that adverse events, counterfeit incidents, and product complaints are properly reported
• Create and update PSP dashboards based on program indicators

Patient Support Program Analyst

Communications

• Coordinate relationships with PR agencies and the press, ensuring strategic alignment of corporate messaging;
• Act as the focal point for institutional matters and external stakeholder relations;
• Develop and review institutional materials (press releases, Q&A documents, position statements, official notices);
• Plan and lead awareness campaigns on health and innovation topics, in partnership with internal teams;
• Monitor media coverage and corporate reputation, producing reports and strategic insights.

Senior Corporate Communications Analyst

Customer Support

• Supervise the Call Center agent team, ensuring tasks are completed and service quality is maintained
• Periodically review and monitor interactions (calls, emails, WhatsApp and other channels), providing clear and constructive feedback
• Conduct regular meetings for alignment, performance tracking and the professional development of the team
• Monitor key performance indicators (KPIs), report results to leadership and propose improvements

Customer Service Supervisor

• Document verification (export documents)
• Scheduling pickups of biological samples
• Support for research centers (email and phone)

Analista de Farmacovigilância – Junior

Patient Support Program Analyst

Senior Corporate Communications Analyst

Customer Service Supervisor

Export Analyst – Logistics