Capsule

Director

• Own a portfolio of our largest enterprise accounts on the commercial side, end to end. Build the account plan, drive land-and-expand across departments, and turn single-team adoption into enterprise-wide commitments.
• Learn each account’s org chart, use cases, and roadmap well enough to know exactly where Capsule should go next, and then go land it.
• Pick up the subtle signal in a call or a message and know the one question to ask to surface the opportunity nobody else connected. Most of the best expansion is hiding in plain sight.
• Build the VP- and C-level relationships that make video a strategic bet instead of a line item, so a champion inside the account is pulling Capsule deeper.
• Lean on Customer Success for adoption and health while you own the commercial story, and be the technically-dangerous resource when an integration opens the next phase of growth.

Strategic Accounts Director