Strategic Accounts Director

Capsule

Strategic Accounts Director focusing on enterprise growth for Capsule's AI-powered video tools. Managing relationships and expanding accounts within existing customer portfolios in a fully remote setting.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesLead💰 $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in enterprise account management and strategic sales, with a strong focus on customer outcomes and relationship building. Proficient in leveraging data to drive growth and engagement while being AI-native and product-fluent.

Highest-signal resume keywords

Enterprise Account ManagementStrategic SalesCustomer Outcomes FocusAI-Native SkillsProduct Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningIntegration ManagementData InstrumentationExpansion ARR ManagementNRR Tracking

Soft Skills

Executive PresenceAttention to DetailValue-Driven CommunicationBias to ActionRelationship Building

Industry Keywords

Commercial AccountsCustomer SuccessLand-and-Expand StrategyC-Level RelationshipsPost-Sales Strategy

About the role

Key responsibilities & impact

Own a portfolio of our largest enterprise accounts on the commercial side, end to end. Build the account plan, drive land-and-expand across departments, and turn single-team adoption into enterprise-wide commitments.
Learn each account’s org chart, use cases, and roadmap well enough to know exactly where Capsule should go next, and then go land it.
Pick up the subtle signal in a call or a message and know the one question to ask to surface the opportunity nobody else connected. Most of the best expansion is hiding in plain sight.
Build the VP- and C-level relationships that make video a strategic bet instead of a line item, so a champion inside the account is pulling Capsule deeper.
Lean on Customer Success for adoption and health while you own the commercial story, and be the technically-dangerous resource when an integration opens the next phase of growth.

Requirements

What you’ll need

Have 5+ years in enterprise account management, strategic sales, or an expansion / account-director role. You’ve owned existing customers and grown them, not just chased net-new, and you’ve got the track record to prove it
Are outcomes-obsessed? You work backwards from what the customer is trying to achieve, not from a playbook, and you know the next move without needing one
Lead with value by default. You never ask before giving. “Can we hop on a call?” isn’t your move; “I built you a thing you’ll want to see, got 10 minutes?” is
Sweat the details and the hospitality. You know the difference between sending a customer a deck and sending one that makes your champion look like a legend in their own org, and you can say why it matters
Are AI-native. You don’t just use AI, you build with it (skills, automations, agents other people rely on), and you have a point of view on how it rewires post-sales
Are product-fluent enough to double as a PM. You’ll learn Capsule cold, spar with engineering and product, and call BS on a bad answer, whether it comes from an LLM or a teammate
Run like an operator. You instrument everything (NRR, expansion ARR, time-to-first-value, champion engagement) and use the data to drive action, not to fill a dashboard
Bring the executive presence to hold a room with a VP or CMO, and a bias to action in a role with no finished playbook

Benefits

Comp & perks

Generous equity package at a fast-growing early-stage startup backed by some of the best investors in the world
Fully remote position in the United States, with periodic travel to key customers and team offsites
A brand-new, high-visibility role you get to define and the accounts that define our enterprise story
Direct access to leadership and real influence on how we build the expansion motion
A product that’s shipping fast and that customers love