Capstone ISG

Adjuster

• Conducts prompt, thorough and fair investigations by obtaining relevant facts to determine coverage, origin, and extent of loss.
• Documents damage and prepares written estimates using Xactimate software.
• Keeps the client and the insured informed about the claim status with clear, timely and accurate written/oral communication.

• Independently manage a caseload of complex liability claims from initial assignment through final resolution
• Investigating, evaluating, negotiating, and resolving complex liability claims
• Managing both litigated and non-litigated personal and commercial lines claims
• Handling Construction Defect claims (preferred experience)
• Analyzing insurance policies, endorsements, exclusions, and coverage issues
• Determining liability and evaluating damages
• Reviewing contracts, expert reports, repair estimates, medical records, and legal documentation
• Conducting recorded statements and interviews with insureds, claimants, and witnesses
• Establishing appropriate claim reserves
• Working closely with defense counsel on litigated claims
• Participating in mediations, settlement conferences, depositions, and other litigation activities as needed
• Negotiating settlements within authority limits
• Preparing Reservation of Rights letters, coverage determinations, denial letters, and settlement correspondence
• Maintaining accurate file documentation and timely client communication
• Recording billable time and expenses in accordance with client requirements
• Maintaining required adjuster licenses and continuing education

Adjuster

Senior Liability Adjuster