CapRelo

Program Manager

• Establish and maintain strong relationships with recruiting teams and other key stakeholders
• Serve as a primary liaison between client contacts and internal program teams
• Proactively lead execution of service delivery across multiple client programs
• Build and maintain strong relationships with client contacts to support program success
• Interface with cross‑functional teams and business partners
• Act as a liaison between global operational teams, supply chain partners, and client contacts
• Monitor and communicate progress of financial strategies aligned with company goals
• Ensure the success and sustainability of contracted providers
• Maintain current knowledge of all client programs, policies, and procedures
• Recommend policy or program changes based on exceptions, operational feedback, and industry trends
• Evaluate supplier and internal service performance
• Track, recommend, and implement program improvement initiatives
• Ensure all program provisions comply with applicable regulations, tariffs, taxation, and fee requirements
• Drive customer satisfaction through proactive communication and timely resolution of issues
• Initiate and manage communication for international and domestic assignment preparation

Client Program Manager