Cappta

Junior Customer Service Analyst

Cappta

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Job Level

Junior

About the role

  • Delight customers with exceptional 'wow' service. This support may be provided by phone or in writing (messages);

Requirements

  • Interest in IT and technology;
  • Strong communication skills over the phone and via messaging — communicative;
  • Resilient and energetic;
  • Passion for customers;
  • Experience in phone-based customer service (tele-support);
  • Experience with fintechs or payment solutions;
Benefits
  • Remote work (Home office);
  • Home office allowance;
  • Meal/food vouchers (Pluxee);
  • Health and dental insurance (SulAmérica);
  • Telemedicine / digital hospital services (Conexa);
  • Life insurance (Prudential);
  • Childcare assistance for children under five (5) years old;
  • Wellhub;
  • Partnerships with Open English and Alura;

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
strong communication skillsresilientenergeticpassion for customers
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