Cappta

Project Manager

• Oversee client and merchant onboarding (ECs) within projects, ensuring agreed SLAs are met;
• Liaise with internal teams such as Risk, Logistics, Commercial and Operations;
• Monitor and ensure the operation of automations (Make, Pluga and RDStation), ensuring:
• Automatic credentialing of ECs;
• Correct sending of activation communications (WhatsApp and email);
• Support the definition, documentation and organization of scope, requirements and workflows;
• Prepare reports, presentations and monitoring indicators (KPIs);
• Identify risks, bottlenecks and opportunities for continuous improvement;
• Develop and deliver training on the products and solutions implemented with clients;
• Conduct quantitative and qualitative research on activation and solution usage, including direct client contact;
• Create communications and campaigns for the project client base (use of AI is encouraged);
• Create and maintain project hotsites and dashboards using AI tools;
• Organize timelines, deadlines, deliverables and owners, ensuring alignment between Cappta and clients.

Project Analyst