CapMetro

Project Manager

• Plan, schedule, and manage complex Capital Projects, including defining project scope, programming, budgets, cash-flow projections, and maintaining accurate financial records with monthly cost tracking and invoice review.
• Direct, manage, and evaluate professional services provided by architects, engineers, and other consultants; review and oversee development of drawings, specifications, estimates, and construction documents.
• Prepare scopes of work and independent cost estimates for professional services; review and evaluate consultant proposals and serve as the primary liaison for design coordination and issue resolution.
• Support the Procurement Department in acquiring professional services and construction contractors, including participation in bid processes, pre-bid meetings, and consultant and contractor selection activities.
• Act as primary liaison for jurisdictional approvals and permits; represent CapMetro with federal, state, county, and city agencies, elected officials, utility providers, and regulatory authorities.
• Direct and oversee construction activities as CapMetro’s representative, serving as the primary point of contact among contractors, designers, inspectors, permitting agencies, utilities, and quality control entities.
• Conduct field visits and inspections to monitor compliance with specifications; oversee contractors and vendors, direct work changes or stoppages as needed, and ensure progress, safety, and quality standards are met.
• Collaborate with Project Controls staff to monitor project schedules, budgets, documentation, and performance metrics; provide regular project status reports and internal and external presentations.
• Act as liaison with internal departments, external partners, and the general public, ensuring effective communication and coordination throughout project execution.
• Perform additional assignments across CapMetro’s Capital Improvement Program, including railroad infrastructure, transit stations, bus facilities, park-and-ride projects, building renovations, and utility improvements.

Facility Design & Construction Project Manager III

General Counsel

• Advise staff and leadership on general legal matters and provide guidance on Federal, State, and local laws, regulations, and policies impacting CapMetro’s programs, operations, and activities.
• Research and interpret statutes, legal opinions, and regulatory frameworks (including municipal codes, zoning, and permitting) to ensure organizational compliance and informed decision-making.
• Conduct complex legal research and prepare written legal opinions, memos, and materials for staff and the Board of Directors.
• Draft and review a wide range of legal documents, including contracts, interlocal agreements, rail agreements, agency policies, and other organizational agreements.
• Provide periodic review and revision of CapMetro’s template real estate and right-of-way contracts.
• Provide legal and strategic transactional advice to various business units within CapMetro on a variety of real estate, right of way, and capital improvement matters. Lead negotiation, drafting, and execution of real estate and development-related agreements (e.g., leases, purchase/sale agreements, easements, TOD agreements, and related instruments).
• Represent CapMetro in real estate acquisitions and dispositions, including proceedings under applicable laws and use of eminent domain, while monitoring and mitigating associated legal risks.
• Work closely with CapMetro staff and management to advance CapMetro’s public transportation mission through management of real estate assets, economic development initiatives, and infrastructure improvements.
• Assess and advise on litigation risks related to claims, projects, contracts, and organizational initiatives.
• Oversee and direct outside counsel, manage legal strategy, and negotiate settlements as appropriate, including review and approval of work product and billing.
• Provide legal oversight for the Public Safety Program, including advising on applicable laws, regulations, and law enforcement best practices.
• Support business operations by advising on vendor/contractor engagements and ensuring compliance with records management and company policies.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.
• Perform other duties as required and/or assigned.

Associate Counsel II – Real Estate, ROW

Customer Support

• Answers MetroAccess’ reservation lines to create, cancel, and confirm trips for MetroAccess customers.
• Understands and applies MetroAccess trip booking policies and rules including conditional eligibility enforcement.
• Performs scripted outgoing calls for customer outreach to MetroAccess customers.
• Assists customers with MetroAccess reservation policies.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.
• Perform other position related duties as required and/or assigned.

Customer Service Rep I – Paratransit

Administration

• Develop and manage procurement plans; determine appropriate procurement and contracting methods.
• Assist department and project managers in developing specifications and statements of work.
• Prepare and issue formal solicitations (IFB, RFP, SOQ) in compliance with applicable laws, rules, and regulations.
• Identify qualified vendors, conduct vendor conferences, and resolve vendor inquiries.
• Analyze bids and proposals; conduct responsibility surveys and responsiveness determinations.
• Perform cost and price analyses; establish pre‑negotiation positions and lead negotiations.
• Prepare price negotiation memoranda and recommend vendors for contract award.
• Draft contractual terms and conditions, including findings and determinations, for supply, service, and construction contracts (fixed‑price, variable quantity, and cost‑reimbursable).
• Monitor contract performance and resolve issues during execution.
• Prepare contract management plans and conduct contract surveillance to ensure compliance.
• Review insurance certificates and bid, performance, and payment bonds for compliance.
• Participate in post‑award conferences and ensure receipt of required submittals and deliverables.
• Review invoices and certified payrolls to ensure contractual compliance and prompt payment.
• Resolve audit exceptions; develop and monitor corrective action plans.
• Analyze complex contracting issues and recommend solutions, including approaches that differ from precedent.
• Prepare findings of fact related to contract disputes.
• Issue cure notices, show‑cause letters, and process terminations for default or convenience.
• Negotiate and execute settlement documents for partial or total contract terminations.
• Prepare and execute contract modifications.
• Perform contract closeout activities in accordance with regulatory and contractual requirements.
• Prepare procurement-related items for Board agendas.
• Support Capital Metropolitan Transportation Authority’s Safety Management System (SMS) by adhering to safety and security policies and reporting concerns.
• Perform other duties as assigned.

Contracts Administrator II

Program Manager

• Administer and plan day-to-day operations of all group benefit programs (health, dental, vision, life, STD/LTD, FSA/HSA, voluntary benefits, 401(k), 457(b) and pension), ensuring alignment with employee needs, organizational resources, and regulatory requirements.
• Manage and supervise the Benefits Administrator to ensure effective administration of FMLA, benefits, and retirement plans in accordance with CapMetro standards.
• Analyze benefit utilization, coverage, cost, effectiveness, plan experience, and competitive trends; assist the Director in evaluating plan design, cost-effectiveness, employee satisfaction, and recommend improvements while ensuring plan documentation and SPDs remain accurate and current.
• Serve as Project Manager for third-party administrators and consultants supporting health and welfare benefits, voluntary benefits, 401(k), and pension plans, ensuring service delivery, contract compliance, and vendor coordination.
• Ensure fiduciary responsibilities are met by maintaining compliance with applicable laws and regulations; administer activities of the Health Plan Board of Trustees, 401(k) Committee, Pension Committees, and support internal benefit committee obligations.
• Lead end-to-end planning and execution of annual Open Enrollment and deliver or coordinate ongoing employee education and communication programs to promote understanding and effective use of benefits.
• Oversee 401(k) and pension plan operations including payroll coordination for timely biweekly 401(k) deposits, recordkeeper data accuracy, QDRO review, missing participant processes, loan delinquency, automatic payouts, and retiree health-related stipend administration with timely quarterly payments.
• Coordinate internal and external audits for benefit and retirement plans; manage regulatory filings, financial statement review, disclosures, and Texas Pension Review Board training and required plan reporting.
• Ensure accuracy and completeness of participant data and administrative reports; investigate discrepancies, address non-routine participant inquiries, and maintain compliant document retention for audits and governance purposes.
• Prepare, coordinate, and maintain accurate meeting materials, minutes, and records for 401(k), Pension Committees, and Health Plan Board of Trustees, including quarterly, special, or electronic meetings, ensuring audit readiness and documentation integrity.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.
• Perform other position related duties as required and/or assigned.

Benefits & Retirement Program Manager

Director

• Provide strategic leadership for enterprise infrastructure by managing 24/7 support and optimization, defining architecture and standards, establishing policies and priorities, and driving the development and implementation of IT best practices.
• Oversee the deployment, maintenance, and evolution of network hardware, servers, desktops, and operating systems while managing WAN/LAN performance, security, and availability.
• Ensure proactive system upkeep through alerts, tuning, updates, and patches; maintain compliance and security via monitoring and risk assessments; and implement robust backup, disaster recovery, and issue resolution processes.
• Manage technology projects by overseeing upgrades and new implementations, reviewing proposed changes for compliance with standards, and coordinating procurement processes to ensure timely renewals and vendor compliance.
• Collaborate with vendors and partners to deliver solutions and provide regular progress reports to management.
• Supervise systems administration, , and telecommunications teams to ensure effective operations and service levels, while fostering strong relationships with business areas through responsive communication and support.
• Promote continuous improvement of IT skills and processes and maintain a safe working environment at all times.
• Manage the creation and updates of technical and user documentation, oversee user training on systems and processes, and promote system adoption across business areas while serving as a trusted advisor for technology solutions.
• Manage system changes by adhering to change management processes, performing impact analyses, and communicating updates to stakeholders.
• Conduct periodic risk assessments and disaster recovery testing to ensure system resilience.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.

Director, Infrastructure, Network and Telecommunication Services

• Provide strategic leadership for enterprise infrastructure by managing 24/7 support and optimization, defining architecture and standards, establishing policies and priorities, and driving the development and implementation of IT best practices.
• Oversee the deployment, maintenance, and evolution of network hardware, servers, desktops, and operating systems while managing WAN/LAN performance, security, and availability.
• Ensure proactive system upkeep through alerts, tuning, updates, and patches; maintain compliance and security via monitoring and risk assessments; and implement robust backup, disaster recovery, and issue resolution processes.
• Manage technology projects by overseeing upgrades and new implementations, reviewing proposed changes for compliance with standards, and coordinating procurement processes to ensure timely renewals and vendor compliance.
• Collaborate with vendors and partners to deliver solutions and provide regular progress reports to management.
• Supervise systems administration, and telecommunications teams to ensure effective operations and service levels, while fostering strong relationships with business areas through responsive communication and support.
• Promote continuous improvement of IT skills and processes and maintain a safe working environment at all times.
• Manage the creation and updates of technical and user documentation, oversee user training on systems and processes, and promote system adoption across business areas while serving as a trusted advisor for technology solutions.
• Manage system changes by adhering to change management processes, performing impact analyses, and communicating updates to stakeholders.
• Conduct periodic risk assessments and disaster recovery testing to ensure system resilience.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.

People Operations

• The Advisor III, People Services reports to the Program Manager, People Services and Analytics and serves as a lead resource within the Employee Resource Center (ERC) for employee relations and compliance matters.
• This role leads employee relations investigations, owns employment-based immigration processes and compliance, oversees documentation quality standards, and interprets policies in complex matters.
• The Advisor III also receives and responds to Tier 1 People & Culture inquiries and serves as an escalation point for sensitive or high-risk concerns.
• The Advisor III exercises advanced professional judgment while ensuring regulatory compliance, risk mitigation, and consistent policy application.

Facility Design & Construction Project Manager III

Associate Counsel II – Real Estate, ROW

Customer Service Rep I – Paratransit

Contracts Administrator II

Benefits & Retirement Program Manager

Director, Infrastructure, Network and Telecommunication Services

Director, Infrastructure, Network and Telecommunication Services

People Services Advisor III