Caplena

Customer Success Engineer

Caplena

full-time

Posted on:

Location Type: Remote

Location: Switzerland

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Tech Stack

PythonSQL

About the role

  • Own the technical success of customers from onboarding through long-term usage
  • Set up technical onboarding, including: Integrations, Data imports and configuration, Initial data validation and quality checks
  • Work closely with Customer Success and Product teams to ensure smooth customer activation
  • Troubleshoot customer issues such as: Data configuration problems, Integration errors
  • Work with the Product team to resolve bugs
  • Improve internal backend and data workflows to make Customer Success and customer operations more efficient
  • Act as the technical bridge between customers, Customer Success, and Product

Requirements

  • Experience and strong willingness to work directly with customers
  • Working knowledge of Python
  • Familiarity with SQL
  • Experience with basic data manipulation (e.g. cleaning, transforming, structuring data)
  • Good working knowledge of Excel
  • Technical curiosity and ability to understand APIs and integrations
  • Located in the EU or Switzerland
  • Fluent, professional level of written and spoken English
  • Patient, empathetic, and service-oriented mindset
  • Nice-to-have: Experience with data pipelines or more complex data workflows
  • Previous exposure to Customer Success, Support, or Market Research
  • Experience with tools like SPSS or other research/analytics platforms
  • Fluency in German
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PythonSQLdata manipulationExcelAPIsdata pipelinesdata workflows
Soft Skills
customer servicepatienceempathyservice-oriented mindsettechnical curiosity