Caplena

Technical Customer Success

• Own the technical success of customers from onboarding through long-term usage
• Set up technical onboarding, including: Integrations, Data imports and configuration, Initial data validation and quality checks
• Work closely with Customer Success and Product teams to ensure smooth customer activation
• Troubleshoot customer issues such as: Data configuration problems, Integration errors
• Work with the Product team to resolve bugs
• Improve internal backend and data workflows to make Customer Success and customer operations more efficient
• Act as the technical bridge between customers, Customer Success, and Product

Customer Success Engineer