Area General Manager
Capital Vacations
full-time
Posted on:
Location Type: Office
Location: Wells • Maine • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
React
About the role
- Responsible for all aspects of the operations at the Resort regarding day-to-day staff management and guests
- Provides leadership and strategic planning to all departments in support of the service culture
- Schedule - Available weekends and flexible during the week
- Must be able to handle calls in the evening to support the resort team
- Overseeing the operations functions of the Resort
- Processing and submitting payroll to Human Resources
- Holding regular briefings and meetings with all heads of departments
- Oversees and manages all departments and works closely with department heads daily
- Is accountable for the responsibilities of department heads and takes ownership of all guest complaints
- Steps in and performs any task or covers any department as necessary, including front desk, housekeeping, maintenance, etc.
- Ensuring full compliance with Resort Operating controls, SOPs, policies, procedures, and service standards
- Leads all key property issues, including capital projects, customer service, and refurbishment
- Handles complaints and oversees service recovery procedures
- Is responsible for preparation, presentation, and subsequent achievement of the resort's Annual Operating Budget, Marketing and Sales Plan, and Capital Budget
- Manages ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded
- Develops improvement actions and carries out cost savings
- Maintains a strong understanding of P&L statements and the ability to react with impactful strategies
- Ensures the monthly financial outlooks for the Resort are on target and accurate
- Prepares monthly financial reporting for the Owners and Board Members
- Draws up plans and budget (revenue, costs, etc.) for Owners
- Provides effective leadership to all Resort Team Members
- Responds to audits to ensure continual achieved improvement
- Responsible for safeguarding the quality of operations (both internal & external audits)
- Is available to travel on company business to assist in offsite training support and or New Business transitions if needed
Requirements
- Bachelor's Degree in Business Management/Hospitality OR equivalent industry job-related experience
- Experience as a General Manager or Assistant General Manager preferred
- Experience within the hospitality industry
- Excellent verbal and written communication skills
- Proven strong leadership skills
- Ability to manage, direct, and complete assigned duties
- Excellent computer skills, Microsoft Office Suite abilities
- Ability to prioritize, manage, and delegate efficiently
- The ability to have a flexible schedule
Benefits
- Competitive Salary
- Paid Time Off and Paid Holidays
- Career Growth
- Medical/Dental with employer contribution
- Voluntary Life Insurance, Disability, and Aflac Insurance
- Company-paid life insurance and long term disability
- 401 (k) retirement plan
- Travel Perks to Resort Locations
- Company Perks Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&L statementsbudget preparationfinancial reportingpayroll processingservice recovery procedurescost savingsstrategic planningguest complaint managementoperating controlsSOPs
Soft skills
leadershipcommunicationmanagementdelegationprioritizationflexibilityproblem-solvingteam collaborationorganizational skillscustomer service
Certifications
Bachelor's Degree in Business ManagementBachelor's Degree in Hospitality