Supervise and support a team of Clinical Account Managers, Account Managers and Account Coordinators, to ensure client satisfaction, retention, and performance.
Support clients in a leadership capacity, focusing on escalation management and relationship development.
Manage market segment client book.
Conduct regular team meetings to align goals, share updates, and address challenges.
Mentor and develop team members to enhance their skills and knowledge in PBM services.
Handle escalations and provide strategic guidance to resolve client issues efficiently.
Serve as the point of contact for key clients, fostering strong, long-term relationships.
Lead team in the form of clinical account managers, account managers and account coordinators to ensure proactive and effective communication with clients.
Support implementation teams with client onboarding, ensuring a smooth transition and clear understanding of PBM services.
Proactively address client concerns, ensuring quick and effective resolution of issues.
Act as a liaison between clients and internal teams to manage escalations and resolve conflicts.
Stay updated on industry trends and regulations, sharing knowledge with the team
Implement process enhancements to optimize service delivery and efficiency.
Help build and develop job aids, policies and procedures, and standard operating procedures for the client account management team.
Responsible for adherence to the Capital Rx Code of Conduct

Requirements

Undergraduate Bachelor’s degree and Doctorate of Pharmacy degree, with record of strong academic performance
Licensed pharmacist
5+ years of proven experience in PBM / health plan, benefits consulting, healthcare industry
Track record of building trusting internal and external relationships
Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables
Experience working with structured and unstructured data
Proficient in Microsoft Office, particularly Excel, SQL a bonus
Ability to balance multiple complex projects simultaneously
Exceptional written and verbal communication skills
Extremely flexible, highly organized, and able to shift priorities easily
Attention to detail & commitment to delivering high quality work product
Ability to travel, not to exceed 25%

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PBM servicesstructured dataunstructured dataMicrosoft OfficeExcelSQL

Soft Skills

leadershiprelationship developmentcommunicationmentoringproblem-solvingorganizational skillsattention to detailflexibility

Certifications

Licensed pharmacist