Capital One

Director, Fraud Queue Leader

Capital One

full-time

Posted on:

Location Type: Hybrid

Location: McLean • Texas • Virginia • United States

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Salary

💰 $187,300 - $235,100 per year

Job Level

Senior

About the role

  • Lead and optimize AML-fraud investigation operations, overseeing alert intake, triage, case development, escalations, and Suspicious Activity Report (SAR) decisioning across the department.
  • Drive operational efficiency and throughput by establishing and overseeing scalable processes, directing the management of investigative queues to optimize throughput, ensure risk-based prioritization, and minimize backlogs.
  • Ensure risk-based decisioning through the effective prioritization and dispositioning of functions, aligning with industry best practices and standards.
  • Develop, maintain, and champion a strong control and governance environment to ensure continuous audit/exam readiness, successful regulatory exams, and strict compliance with regulatory requirements (including the Bank Secrecy Act/BSA for SAR decision making and filing).
  • Serve as a primary stakeholder in identifying and anticipating emerging risks to proactively evolve and direct investigative strategies in response to shifts in fraud and AML typologies.
  • Define and execute the evolution of investigative strategies and methodologies in response to rapidly changing financial crime schemes.
  • Serve as a key strategic partner to Compliance, Risk, Legal, and other stakeholders to align on AML policies, interpret regulatory expectations, and manage the organizational risk appetite.
  • Leverage advanced data analytics and reporting to identify macro trends, emerging financial crime risks, and strategic operational inefficiencies, translating insights into executive-level action plans.
  • Drive a culture of continuous improvement by identifying systemic process gaps, conducting root cause analysis, and sponsoring initiatives to enhance efficiency and control effectiveness at scale.
  • Ensure consistency and defensibility of all investigative decisions under intense regulatory scrutiny, by maintaining and establishing clear standards and governance.
  • Lead, mentor, and develop investigative team managers, fostering deep expertise in complex fraud and AML typologies, promoting a high-performance and accountable culture.
  • Implement and monitor critical key performance indicators (KPIs) such as case cycle time, productivity, and quality, using data to inform strategic resource allocation and process changes.
  • Influence and govern upstream detection systems and downstream reporting processes to drive holistic, end-to-end financial crime risk management across the enterprise.
  • Incorporate feedback from Quality Assurance, internal audit, and regulatory reviews to strategically strengthen investigative quality, standardization, and policy adherence across the function.

Requirements

  • Bachelor’s Degree or military experience
  • At least 10 years of experience in financial crime compliance or financial crime risk in the public sector managing fraud typologies
  • At least 7 years of people management experience
  • Proven leadership skills managing large, high-performing investigation teams and optimizing high-volume queues
  • Demonstrated accountability for SAR reporting processes, ensuring adherence to BSA and FinCEN requirements and driving continuous improvement
  • Extensive experience operating in risk-based roles, with direct accountability for controls, regulatory compliance, and desired outcomes
  • Track record of successfully supporting or leading through regulatory examinations, internal audits, and significant issue remediation
  • Experience designing, implementing, and improving risk-based frameworks for prioritization, resource allocation, and decisioning
  • Strong cross-functional experience partnering with Compliance, Risk, Legal, and other strategic stakeholders to achieve organizational goals
  • In-depth experience driving large-scale operational improvements, including workflow optimization, automation initiatives, and process redesign
  • Strong experience managing, building, and mentoring teams to execute complex, risk-based strategies
Benefits
  • performance based incentive compensation
  • cash bonus(es)
  • long term incentives (LTI)
  • comprehensive health benefits
  • competitive and inclusive set of financial benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AML-fraud investigationdata analyticsregulatory complianceSAR reportingrisk-based frameworksworkflow optimizationprocess redesignroot cause analysiskey performance indicatorsfinancial crime risk management
Soft Skills
leadershipmentoringstrategic partnershipaccountabilitycontinuous improvementcommunicationproblem-solvingteam managementinfluencecollaboration
Certifications
Bachelor’s DegreeFinCEN compliance