
Senior Manager, Process Management
Capital One
full-time
Posted on:
Location Type: Office
Location: McLean • Illinois • Virginia • United States
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Salary
💰 $149,000 - $187,100 per year
Job Level
Tech Stack
About the role
- Lead a team of process managers in building and delivering an enterprise-wide process hierarchy governance framework
- Monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity
- Educate and gain buy-in from key stakeholders concerning the utilization of the process hierarchy
- Architect and govern a multi-level enterprise process hierarchy that aligns with industry standards while reflecting our unique business model
- Establish the standards and metadata requirements for all business processes
- Ensure the process hierarchy is structured to support comprehensive risk assessments
- Manage and lead a high performing team of associates
Requirements
- Bachelor’s Degree or military experience
- At least 2 years of experience in Process management
- At least 2 years of experience in Project management
- At least 2 years of experience in People management
- At least 2 years of experience in Relationship management
- MBA or Master’s Degree in related field (Business, Risk Management, Finance) (preferred)
- 5+ years experience in Process Management (i.e. Lean Six Sigma, Agile), Risk Management (i.e. CRM), or Compliance (i.e. CRCM, CIPP, etc.) (preferred)
- 5+ years of experience in Project management or PMP certified (preferred)
- 5+ years of experience in People management (preferred)
- 5+ years of experience in Relationship management (preferred)
- 5+ years of experience with Governance, Risk, and Compliance (GRC) software (preferred)
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Process managementProject managementPeople managementRelationship managementRisk managementLean Six SigmaAgileGovernance, Risk, and Compliance (GRC)Data integrityProcess hierarchy
Soft Skills
LeadershipTeam managementStakeholder engagementCommunicationCollaborationAnalytical thinkingProblem-solvingOrganizational skillsInfluencingEducation and training
Certifications
PMPCRCMCIPP