Provide onsite customer support for a geographically dispersed enterprise workforce
Responsible for providing technology support operations including end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls
Requires excellent customer service and quick decision making skills to identify and resolve internal user's technical issues
Focus on laptop support with Windows PC’s, Macs, and Mobile Devices
Improve the end user experience while driving operational efficiencies

Requirements

High School Diploma, GED, or equivalent certification
At least 2 years of experience in Managing IT projects or operations teams
At least 2 years Technical Operations experience
At least 2 years of experience with IT systems and infrastructure
At least 2 years experience with desktop platforms and operating systems
At least 2 years of experience with incident management and reporting tools
Bachelor’s Degree in Business, Information Systems, Computer Science (preferred)
2+ years of experience defining, implementing, and leveraging process (change, incident, problem) management functions (preferred)
ITIL Certification (preferred)
3+ years of experience with ServiceNow (preferred)
3+ years of experience in Project Management (planning, executing, tracking) (preferred)

Benefits

Health insurance
401(k) matching
Performance-based incentives
Cash bonuses
Long-term incentives (LTI)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT incident managementchange managementproblem managementknowledge managementendpoint managementdesktop platformsoperating systemstechnical operationsproject managementprocess management

Soft Skills

customer servicequick decision makingproblem solvingcommunication

Certifications

ITIL CertificationHigh School DiplomaGEDBachelor’s Degree