Executing and monitoring business processes that help vulnerable customers recover from difficult circumstances
Providing essential operations management across finance, risk management, and project management
Ensuring processes are implemented as designed
Resolving emergent issues and escalating critical problems when appropriate
Collecting and analyzing data to evaluate current business processes and proposing enhancements
Providing internal customer support and communicating updates to internal clients and leadership

Requirements

High School Diploma, GED or equivalent certification
At least 3 years of experience in Process Management, Project Management or Risk Management
At least 2 years of experience leading technology delivery processes
At least 2 years of experience designing, building and managing internal business processes
At least 2 years of experience in technology controls or auditing
At least 2 years of experience working in Microsoft Office or Google Suite
Bachelor’s Degree or Military experience (preferred)
4+ years of experience in Process Management, Project Management or Risk Management (preferred)
3+ years of Financial Services experience (preferred)
1+ years of experience with SQL (preferred)
PMP, Lean, Agile or Six Sigma certification (preferred)

Benefits

performance based incentive compensation
cash bonus(es)
long term incentives (LTI)
comprehensive, competitive, and inclusive set of health benefits
financial benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Process ManagementProject ManagementRisk ManagementTechnology DeliveryInternal Business ProcessesTechnology ControlsAuditingSQLData AnalysisEnhancements

Soft Skills

Operations ManagementProblem SolvingCommunicationCustomer SupportLeadership

Certifications

PMPLeanAgileSix Sigma