Senior Customer Service Coordinator, Premium Retail Queue
Capital One
full-time
Posted on:
Location Type: Remote
Location: Florida • Minnesota • United States
Visit company websiteExplore more
Salary
💰 $49,774 per year
Job Level
About the role
- Provide the best customer service by listening to and understanding customer needs
- Problem solve and deliver a “wow” customer experience
- Advocate for customers and own issue resolution
- Handle complaints and/or escalated situations
- Investigate customer concerns and report trending customer issues
- Guide other associates to solve customer concerns and provide in-the-moment feedback
Requirements
- High school diploma, GED or equivalent certification
- At least 3 years of customer service or call center experience
- At least 1 year of Google Suite or Microsoft Office experience
- At least 4 years of customer service or call center experience (preferred)
- At least 1 year experience working in the financial industry (preferred)
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall center experienceGoogle SuiteMicrosoft Office
Soft Skills
problem solvingcustomer advocacyissue resolutioncomplaint handlinginvestigationfeedback provision
Certifications
high school diplomaGED