Operations Production, Principal Coordinator
Capital One
full-time
Posted on:
Location Type: Hybrid
Location: Richmond • Virginia • United States
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Salary
💰 $56,800 - $64,800 per year
Job Level
About the role
- Self-manage workflow and problem solve independently to ensure service level agreement is met daily
- Be a Subject Matter Expert at legal processes and procedures
- Process bank levies, garnishments and restraints (start to finish)
- Ensure accuracy and highest quality assurance standards
- Coordinates daily workflow of the department and directs work of others including reporting needs
- Supports processing of outbound checks and responding to escalated mailbox
- Communicates with managers and associates to drive associate productivity and engagement to increase department morale
- Regularly mentors and develops peers
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years customer service or call center experience
- At least 2 years experience working in the Financial Industry
- At least 1 year experience using Google Suite or Microsoft Office
- At least 4 years of customer service or call center experience (preferred)
- At least 2 years experience using Google Suite or Microsoft Office (preferred)
- At least 1 year of experience reviewing legal documents (preferred)
Benefits
- comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
legal processesbank leviesgarnishmentsrestraintsquality assurancecustomer servicecall center experiencereviewing legal documents
Soft Skills
self-managementproblem solvingcommunicationmentoringteam coordinationproductivity enhancementengagement drivingmorale improvement
Certifications
High School DiplomaGED