Senior Operations Production Coordinator
Capital One
full-time
Posted on:
Location Type: Hybrid
Location: Richmond • Virginia • United States
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Salary
💰 $49,774 per year
Job Level
About the role
- Manage, sort, and prepare incoming legal orders for uploading to legal module system
- Monitor and manage the special processing mailbox, CSC management system and Omnibus
- Partner with Levies & Garnishment Processors to escalate, identify trends and track volume
- Utilizes problem solving skills to resolve unidentified legal orders and identify process improvements
- Ability to manage multiple tasks appropriately prioritize workflow and get the job done in an efficient manner
- Participate and actively engage in personal & team development
- Ability to handle other duties as assigned by management and work in a fast-paced environment
- Ability to work extended hours as necessary to meet deadlines & team goals
- Work collaboratively and independently
- Exhibits professionalism with associates at all levels and external contacts
- Excellent organizational skills, time management skills, and attention to detail is a must
- Will include working onsite to receive and batch incoming mail
- Schedule: Monday - Friday 8:00AM to 5:00PM EST
Requirements
- High School Diploma, GED or equivalent certification
- At least 3 years of Customer Service or Call Center experience
- At least 1 year experience working in the Financial Industry
- At least 1 year of experience using Google Suite or Microsoft Office
- At least 4 years of Customer Service or Call Center experience (Preferred)
- At least 2 years experience in the Financial Industry (Preferred)
- At least 1 year of Bank Operations Experience (Preferred)
- At least 6 months of experience reviewing legal documents (Preferred)
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
legal document reviewbank operationscustomer servicecall center experienceproblem solvingworkflow prioritizationprocess improvement
Soft Skills
organizational skillstime managementattention to detailprofessionalismcollaborationindependenceadaptability
Certifications
High School DiplomaGED