Develop, maintain, and streamline process documentation (including procedures and flow diagrams) and drive continuous process improvements.
Understand customer needs and drive process improvements based on those needs.
Conduct root cause analysis and perform quality assurance checks to ensure accuracy in the fulfillment of products and services to our customers.
Track, problem-solve, and resolve process breakdowns.
Navigate between day-to-day work and transformative project work in a fast-paced environment.
Serve as a process subject matter expert to internal and external teams.
Effectively collaborate with Product and Intent partners to deliver an end-to-end value chain.

Requirements

Bachelor’s Degree or military experience
At least 3 years of Process or Project Management experience
At least 2 years of experience with Google Sheets for research and analysis, process tracking, including use of formulas and data reconciliation.
Lean, Agile, Six Sigma or Project Management certification (preferred)
Business Process Management (BPM) certified (preferred)
1+ years of experience in Compliance or Risk Management (preferred)
Experience in SQL or data visualization (e.g. Tableau) (preferred)
Experience or familiarity with Collections or Recoveries (preferred)

Benefits

Performance based incentive compensation
Cash bonus(es)
Long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process documentationroot cause analysisquality assuranceprocess trackingdata reconciliationSQLdata visualizationLeanAgileSix Sigma

Soft Skills

collaborationproblem-solvingcustomer needs understandingprocess improvementsubject matter expertiseorganizational skillsadaptabilitycommunication

Certifications

Project Management certificationBusiness Process Management (BPM) certification