Capital One

Fraud Identity Case Coordinator – Fraud and Disputes Operations

Capital One

full-time

Posted on:

Location Type: Hybrid

Location: Richmond • Florida • Minnesota • United States

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Salary

💰 $21 per hour

About the role

  • Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
  • Demonstrate a strong customer focus rooted in empathy
  • Communicate effectively with peers, management and customers
  • Exercise good judgment and independent decision-making skills
  • Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
  • Be proactive, have effective time management and organizational skills
  • Display dependability with a solid attendance record
  • Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)

Requirements

  • High School Diploma, GED, or equivalent certification
  • At least 2 years customer service or call center experience
  • At least 1 year of experience using Google Suite or Microsoft Office
  • At least 3 years customer service or call center experience (Preferred)
  • At least 1 year of experience in the financial industry (Preferred)
  • At least 1 year of fraud or disputes experience (Preferred)
  • Secure home office environment that is free from background noise and distractions
  • Reliable private internet connection that is not supplied via cellular data or hotspot is required
  • A private network that is password protected where you have ownership or line of sight to every device on the network
  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Benefits
  • Medical, Dental, Vision, Prescription coverage
  • Flexible Schedule Options
  • Paid Time Off
  • Wellbeing offerings such as backup childcare and Mental Wellness support
  • Tuition Reimbursement
  • Paid Training and Development offered quarterly
  • Flexible Spending Account
  • Life Insurance
  • Disability Insurance
  • 401 K and Stock Purchase Plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Google SuiteMicrosoft Officecustomer servicecall center experiencefraud experiencedisputes experience
Soft Skills
attention to detailcustomer focuseffective communicationgood judgmentindependent decision-makinglistening skillsquestioning skillscall controlde-escalation techniquestime management
Certifications
High School DiplomaGED