Manager, Associate Relations Investigator
Capital One
full-time
Posted on:
Location Type: Remote
Location: Virginia • United States
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Salary
💰 $138,100 - $157,700 per year
About the role
- Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc.
- Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution
- Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner
- Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues
- Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk
- Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations
- Act as role model and champion for Capital One Values
- Participate in internal projects that improve investigative processes
Requirements
- High School Diploma, GED or equivalent certification
- At least 3 years of Human Resources, Legal or Risk Management experience
- At least 3 years of investigation experience
- At least 5 years of experience working in a team corporate environment (preferred)
- At least 5 years of Human Resources or Legal experience, focused on employment investigations (preferred)
- Human Resources certification (preferred)
- Experience conducting all types of employment investigations (preferred)
- Knowledge of employment law and practices (preferred)
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
employment investigationsconflict resolutiondispute resolutiondocumentationevidence analysis
Soft Skills
consultingcoachingcommunicationjudgmentinfluencing
Certifications
Human Resources certificationHigh School DiplomaGED