Associate, ESM Operations Support Center
Capital One
full-time
Posted on:
Location Type: Office
Location: McLean • Illinois • Virginia • United States
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Salary
💰 $81,700 - $93,300 per year
About the role
- Educate customers on Capital One’s Procure-to-Pay process in Coupa
- Assist with troubleshooting customer issues with a focus on process improvements
- Communicate clearly, concisely, and effectively to customers and team members
- Self prioritize management of inquiries and project work
Requirements
- High School Diploma, GED or Equivalent Certification
- At least 2 years of customer service experience
- At least 1 year of experience in Google Suite
- At least 1 year of procurement experience
Benefits
- Health insurance
- Comprehensive benefits package
- Performance based incentive compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
procurementcustomer serviceprocess improvements
Soft Skills
communicationself-prioritization
Certifications
High School DiplomaGEDEquivalent Certification