Principal Associate, User Experience Research Operations
Capital One
full-time
Posted on:
Location Type: Hybrid
Location: McLean • New York • Virginia • United States
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Salary
💰 $131,300 - $163,500 per year
About the role
- Serve as a core contributor in several areas including Process Optimization and Enablement
- Define and lead process improvements to increase team efficiency and optimize our practices
- Champion right-sized standards in ethics, privacy, and data protection across all research and design projects
- Define and build upon the library of research practices, resources, and templates to enable consistency across lines of business
- Share knowledge with others and lead or consult with them to enable work to move forward efficiently
- Introduce new ways of evangelizing research across the organization
- Advance the Research Operations practice by engaging in and contributing to communities of practice
- Work with Research and Design to understand their needs and manage systems and logistics for multiple research projects
- Propose new, scalable systems and present the case to leadership and stakeholders
Requirements
- At least 4 years of experience in UX or Research Operations roles, project management, or process improvement
- At least 2 years of experience working directly with Research or Design teams
- Highly effective verbal and written communication skills across all organizational levels
- Systems thinking with a track record for establishing high-quality practices for scaling Design and Research teams
- Strategic acumen and foresight to anticipate complex cross-functional problems and work towards solutions
- Project management excellence and a commitment to continuous improvement, process optimization, and delivering impactful outcomes
- Experience working with research tools and vendors
- Proven ability to work autonomously and help peers through times of ambiguity or change with care and empathy
- Ability to balance desired outcomes and potential risks to design clear, human-centered solutions
- 4+ years of experience with managing risk within highly regulated research environments
- 4+ years experience with project management tools such as Jira and data visualization tools such as Confluence
Benefits
- Comprehensive, competitive, and inclusive set of health benefits
- Financial benefits
- Other benefits that support total well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process optimizationresearch operationsproject managementsystems thinkingdata visualization
Soft Skills
verbal communicationwritten communicationstrategic acumenproblem-solvingempathy