Senior Complaints Coordinator – FDO Escalations – Fraud Account Management Investigations Solutions
Capital One
full-time
Posted on:
Location Type: Hybrid
Location: Richmond • Florida • Nevada • United States
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Salary
💰 $49,774 per year
Job Level
About the role
- Provide the best customer service
- Advocate for customers and own issue resolution
- Handle complaints and escalated situations
- Investigate customer concerns and report trending issues
- Support other customer service advocates and guide them in problem solving
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years of Customer Service or Call Center experience
- At least 1 year of experience using Google Suite or Microsoft Office
- At least 1 year of Fraud or Disputes experience
- Preferred: At least 4 years of Customer Service or Call Center experience
- Preferred: At least 1 year of experience in the Financial Industry
- Preferred: At least 1 year of escalated call experience
- Secure home office environment that is free from background noise and distractions
- Reliable private internet connection
Benefits
- Day 1 coverage for Medical, Dental, Vision and Prescriptions
- Flexible Spending Accounts
- Life and Disability Insurance
- Mental wellness support
- 401K and Stock Purchase Plan
- Flexible schedule options
- Paid time off
- Paid training and development
- Tuition reimbursement
- Backup childcare
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer ServiceCall Center experienceFraud experienceDisputes experienceGoogle SuiteMicrosoft OfficeIssue resolutionComplaint handlingProblem solvingEscalated call experience
Soft Skills
Advocacy for customersInterpersonal skillsConflict resolutionInvestigative skillsGuidanceSupportive teamworkCommunication skillsAttention to detailEmpathyAdaptability
Certifications
High School DiplomaGEDEquivalent certification