Implementation Services Manager
TechFlow, Inc.
PMP
Manager, Process Management – US Card Customer Resiliency
Capital One
full-time
Posted on:
Location Type: Hybrid
Location: Richmond • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $115,200 - $131,500 per year
Job Level
Mid-LevelSenior
Tech Stack
SQLTableau
About the role
- Develop, maintain, and streamline process documentation (including procedures and flow diagrams) and drive continuous process improvements.
- Understand customer needs and drive process improvements based on those needs.
- Lead root cause analysis and quality assurance checks to ensure accuracy in the fulfillment of products and services to our customers.
- Demonstrate outstanding communication and partnership skills with key stakeholders across all levels to manage, inform, and influence outcomes.
- Track, problem-solve, and resolve process breakdowns.
- Support team leadership in the development, monitoring, and reporting of process health metrics.
- Navigate between day-to-day work and transformative project work in a fast-paced environment.
- Serve as a process subject matter expert to internal and external teams.
- Effectively collaborate with Product and Intent partners to deliver an end-to-end value chain.
Requirements
- Bachelor’s Degree or military experience
- At least 5 years of Process Management or Project Management experience
- 2+ years of experience in Compliance or Risk Management
- 2+ years of experience in Structured Query Language (SQL) or Tableau
- 2+ years of experience with data management, reporting and analytics
- 1+ years of experience using Lean & Six Sigma tools and methodology
- BPM, Lean, Agile or Six Sigma certification
- Experience or familiarity with Collections or Recoveries.
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Process ManagementProject ManagementComplianceRisk ManagementStructured Query Language (SQL)TableauData ManagementReportingAnalyticsLean & Six Sigma
Soft skills
CommunicationPartnershipProblem-solvingCollaborationLeadershipStakeholder ManagementInfluencingContinuous ImprovementRoot Cause AnalysisQuality Assurance
Certifications
Lean CertificationSix Sigma CertificationAgile CertificationBPM Certification
