Business Manager – Card DAAS, Authorizations Analytics
Capital One
Manager, Process Management – Customer Resiliency, Recoveries Team
Capital One
full-time
Posted on:
Location Type: Hybrid
Location: Richmond • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $115,200 - $131,500 per year
Job Level
Mid-LevelSenior
Tech Stack
SQLTableau
About the role
- Inspire and empower a small team of associates, leading a culture of collaboration, continuous growth, and excellence in process performance
- Direct ownership of business processes as a Process Owner, accountable for supporting performers with designing and implementing process improvements, managing risks and improving effectiveness of our control suite
- Regularly evaluate the health of our processes through monitoring KPIs and share insights and risk mitigation plans with senior leaders
- Apply various methods for process improvement to continually enhance operational effectiveness, identify the root cause of issues and manage risk
- Lead stakeholder engagement efforts and utilize exceptional communication, teamwork and influence skills to foster team alignment and drive process success
- Partner with Strategy and Product partners to help define our destination-state business
- Strategic planning, demonstrating the ability to set a vision, chart a path and execute with high impact
- Understand and influence across a value stream, including tech, business, product, and operations
Requirements
- Bachelor’s Degree or Military experience
- At least 5 years of experience in Process Management, Risk Management or Project Management
- At least 5 years of experience working with cross-functional teams to deliver consumer experiences
- At least 5 years of experience managing senior stakeholders across business functions
- At least 2 years of People Management experience
- Masters Degree or MBA
- 6+ years of Risk Management, Compliance or Risk Controls experience
- 3+ years of experience with data management, reporting and analytics
- 2+ years of experience working with Technology and Data teams, including tracking data and reporting on key performance indicators
- 2+ years of experience in Structured Query Language (SQL) or Tableau
- 1+ years of experience using Lean & Six Sigma tools and methodology
- BPM, Lean, Agile or Six Sigma certification
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Process ManagementRisk ManagementProject ManagementData ManagementReportingAnalyticsStructured Query Language (SQL)TableauLean & Six SigmaBPM
Soft skills
LeadershipCollaborationCommunicationTeamworkInfluenceStrategic PlanningStakeholder EngagementProblem SolvingRisk MitigationVision Setting
Certifications
Lean CertificationSix Sigma CertificationAgile Certification
