IT Risk Management Associate
Freddie Mac
Manager, Process Manager – PCG Intent & Governance
Capital One
full-time
Posted on:
Location Type: Office
Location: McLean • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $126,700 - $144,600 per year
Job Level
JuniorMid-Level
About the role
- Manage a team of 3-4 associates, with responsibility for: L2 Process Documentation & Artifacts
- L2 Process Well-Managed Activities
- Issue & Event Management
- Exam & Audit Engagement Support
- Continuous Process Improvement
- Escalated Case Handling/Support
- Create & maintain engagement forums with our partners in Channels Servicing, Legal & Compliance, Auto Servicing, and Bank Servicing to enable communication and awareness of relevant work in the L2
- Work with our Channels & LOB Servicing partners to understand their needs, identify agent experience & execution improvement opportunities
- Work with our Risk, Legal & Compliance partners to understand their perspectives on PCG & AML requirements & compliance risks, and how best to mitigate them
- Ensure that the PCG “Mailbox” is staffed and responds to internal requests for support in an accurate & timely manner, including engaging partner teams as appropriate to problem-solve
- Identify resources and work required to deliver process improvements, support organizational priorities, and synthesize them into high-level plans that are easily consumed by stakeholders, and drive delivery of the work through collaborative partnerships
- Partner with Risk teams and appropriate SMEs to contain & remediate Issues/Events in compliance with the Event Management Standard
- Autonomously execute day-to-day activities & team management, identify & escalate risks or impediments as needed to leadership, and provide relevant updates to stakeholders as appropriate
Requirements
- High School Diploma, GED or equivalent certification
- At least 2 years of experience in Process management
- At least 2 years of experience in Project management
- At least 2 years of experience in People management
- At least 2 years of experience in Relationship management
- Bachelor's Degree (Preferred)
- Lean certification or Six Sigma certification (Preferred)
- 5+ years of experience in Process management (Preferred)
- 5+ years of experience in Project management (Preferred)
- 5+ years of experience in People management (Preferred)
- 5+ years of experience in Relationship management (Preferred)
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Process managementProject managementPeople managementRelationship managementContinuous process improvementIssue managementEvent managementAudit engagement supportRisk managementCompliance management
Soft skills
Team managementCommunicationCollaborationProblem-solvingStakeholder managementOrganizational skillsLeadershipEscalation managementResource identificationSynthesis of plans
Certifications
Lean certificationSix Sigma certificationHigh School DiplomaGED