Associate Water and Wastewater Facility Operations Specialist
Black & Veatch
Operations Training and Development Leader
Capital One
full-time
Posted on:
Location Type: Hybrid
Location: Plano • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $64,700 - $73,900 per year
Job Level
Senior
About the role
- Support, develop, motivate and strive to exceed standards of customer service and experience
- Be responsible for agent training and nesting programs
- Ensure Set Up My Loan operations has the appropriate sources of truth for agents to reference
- Work together with leadership and Process associates to ensure all of our agent job aids are updated and maintained in Jarvis
- Create refresher training to enhance agent knowledge and drive complaints to zero initiatives
- Update/create back office agent training materials to ensure a strong new hire experience in our back office environments
- Collaborate with various leaders and support partners
- Report out progress with all activities
Requirements
- High School Diploma, GED or Equivalent Certification
- At least 2 years of experience in coaching or mentoring associates
- At least 2 years of customer service experience in call center for banking or financial services
- At least 2 years of experience using Google Suite
- At least 2 years of experience in auto loan originations, auto finance, or auto refinance (preferred)
- At least 2 years of experience working in an auto titling office such as the Department of Motor Vehicles (preferred)
- At least 3 years of experience using Google Sheets such as queries and VLOOKUP (preferred)
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
coachingmentoringcustomer serviceauto loan originationsauto financeauto refinanceGoogle SheetsqueriesVLOOKUP
Soft skills
motivationcollaborationcommunicationtraining developmentproblem-solving
Certifications
High School DiplomaGEDEquivalent Certification
