Capital Economics

Customer Success Manager

• Proactively manage renewal processes and negotiate contract terms
• Build and maintain strong relationships with users across Gateway accounts
• Monitor client engagement and usage metrics to identify at-risk accounts
• Share relevant content and thought leadership articles to maintain ongoing value perception
• Conduct regular check-ins and strategic reviews with key clients
• Promote webinars, Q&A sessions, and periodic events to keep clients informed and engaged
• Collaborate with Client Success, Sales, Finance, Product and Economist teams to resolve issues
• Improve Net Promoter Score (NPS)
• Present premium solutions, add-on services, or higher-tier packages aligned with client goals
• Document all interactions and updates in the CRM system

Junior Client Experience Manager